Elizabeth Bailey
Biography
Elizabeth Bailey is an experienced trainer/consultant with JSB Training and Development. Her experience is grounded in companies at the forefront of customer service. She designs and delivers courses at all levels across all sectors.
Following a BA (Hons) in French and German, Elizabeth joined American Express where she learned the benefits of team work and open culture. Studying for her Diploma in training management, she joined Alliance & Leicester as a regional training officer, then moved on to a new force in customer service at that time: First Direct. Seven years at the UK’s first telephone bank shaped Elizabeth’s passion for developing empowered and self-motivating workforces. She trained new recruits initially, then went on to establish the management training team, working on organisation development projects such as 360° feedback and the establishment of self-managed call centre teams.
Believing that people learn best through self discovery, her facilitation style ensures that delegates participate fully in the training in order to maximise their learning. Through coaching and feedback she enables participants to change their behaviour to improve their performance.
