Managing Communication, Conflict and Change
Benefits
- Identify components of successful communication
- Initiate, sustain and end communications effectively
- Describe the causes of conflict
- Identify appropriate ways of dealing with conflict
- Maximise positivity and minimise conflict when communicating change
Issue
Our client is a leading provider of international corporate, tax and wealth management solutions to businesses and individuals. An international business with a worldwide client base, it has a requirement for its Marketing department to get other staff on side and to be skilled in mitigating conflict. The department is under a lot of pressure and faces bruising criticism in the face of two major initiatives; a re-branding launch and the development of a new internal database. Staff are perceived as an easy target.The training will form one day of a two-day Marketing convention attended by delegates from six European locations.
Our approach
The JSB Learning and Development Team worked hard with the Head of Marketing and her team to develop a tailored programme addressing the department’s key needs. The workshop was designed with a varied approach of tutor input and practical exercises for maximum engagement by the delegates.
The outcome
This fast-paced workshop enables delegates to learn from the application of theories to real-life situations. They enjoy exercises around listening and questioning skills, building rapport, influencing and giving feedback and role plays practising the skills of conflict management and communicating a change message. Trainer and peer feedback prove very valuable in honing skills and deepening understanding of the issues. One participant evaluated the workshop as “one of the best training courses I have ever attended”.