Mediation and Strategic Conflict Resolution

Seminar highlights

• Learn how mediation can be linked to core business objectives and understand the legal framework surrounding alternative dispute resolution
• Evaluate the behavioural and emotional reasons behind conflict at work
• Get to grips with the mediation process and the different styles of mediation which can be used
• Gain practical advice on how to manage relationships successfully in your workplace

Programme

Trainers

Penny Macmillan

Penny Macmillan MA Chartered FCIPD is a Solicitor and has for many years specialised in employment law, with particular experience of: TUPE, unfair dismissal, discrimination, whistleblowing and drafting employment contracts, policies, procedures and handbooks. She is former Head of the Legal Department at The Race Equality Centre and now practises in her own firm.

Before qualifying as a lawyer, Penny held positions as a Group Personnel Manager for a health authority; Employee Relations Manager for a major retailer; and Personnel and Training Manager for a large catering services company. Penny is equally well qualified and experienced as a management trainer, HR specialist and lawyer. She delivers workshops and seminars on a wide range of employment law and best practice subjects and is a personal tutor on JSB’s Advanced Certificate in Employment Law (ACEL).

Diane Hodgson

Dr Diane Hodgson, Director of Coaching and Management Development - has been a trainer and facilitator for the past 20 years, designing and running training and consultancy projects in a wide range of organisational, management and personal development areas. Diane is also Head of JSB’s coaching practice. She has a BA in Psychology, an MSc and Diploma in Gestalt Psychotherapy and a Doctorate in Psychotherapy by Professional Studies.

She is a UKCP Registered Psychotherapist and a member of the UK Council for Psychotherapy. In addition to training and consultancy projects, Diane has a private psychotherapy practice, and is a qualified clinical supervisor. She is a therapist with one of the national employee assistance programmes, where she works with individuals affected by, or preparing to return to work following, mental health, trauma, and various stress-related problems.

Diane trains people in understanding mental health diagnoses and the impact of personality styles. Diane designed and delivers several of JSB’s HR strategy seminars.

Key areas of expertise:

• Equal Opportunities, Managing Diversity, Dealing with Discrimination and Harassment
• Developing a coaching culture
• Interpersonal and Communication Skills
• Equal Opportunities and Diversity
• Counselling, Coaching and Monitoring
• Stress Management and counselling
• Assertiveness and Influencing Skills
• Recruitment and Selection
• Team Building, Facilitation and Group Process
• Performance Management and Appraisal Skills

Designed for

HR professionals, line managers, in house councillors and legal advisers, policy advisers, employee communication professionals and employee and industrial relations officers.

Testimonials

“Very relevant and lots of ‘food for thought’ ”

– Sarah Jones,Director of HR, Wilsons LLP

“The course was very enjoyable and more informative”

– Sobhana Pillai, HR Manager, Newham College of Further Education

“Very informative, interesting and practical ”

– Phillipa Morley, HR Manager, Carebase

“It was very interesting, very enjoyable and the speakers had excellent knowledge of the subject”

– Jo Hooper, Equality and Diversity Coordinator, Bournemouth Borough Council

“Very good, felt welcomed and encouraged to participate.”

– Jill Hellings, Head of Corporate Services, Leeds Federation Housing

“Thought provoking and interesting session”

– Mark Clements, Senior Manager – Employee Relations, Sony UK Ltd

“Great event which was right on the button of what I and my organisation need right now”

– Diane Blausten, Director of HR, Jewish Care

“The course has given me a great insight into mediation and strategic conflict. The course was well run in a relaxed and friendly environment.”

– Sharron Grant, Head of Employee Relations, Jewish Care

“A good day to absorb the experience of the consultants”

– Nyree Radford, HR Director, Elizabeth Finn Homes Limited

“Informative and thought provoking”

– Alexa Bagwell, HR Advisor, Elizabeth Finn Homes Limited

Pre-course Questionnaire

Discounts

Multiple booking discount

Recieve a 20% discount when you book more than one event, or book more than one person on the same event. Please note this discount only applies to the lesser priced booking and when all bookings are placed together.

Registered charities

You are entitled to a 25% discount on your booking if you are a registered charity. This discount will show on your invoice once your booking is submitted. You will need your charity registration number for the booking form.