Build the skills and confidence to tackle workplace conflict through high-impact experiential learning
This is a suggested outline for in-house delivery. Format, delivery and content can be tailored to suit your needs. Please call us on +44 (0)20 8371 7011 to discuss your requirements.
Workplace conflict is costly, time consuming and stressful for all concerned. If it escalates to formal proceedings it can be incredibly damaging. The skills to mediate effectively are not used every day by the majority of managers and HR practitioners, and conflict situations can be daunting for those asked to mediate if they have little experience of the process.
This high-impact, experiential mediation course is designed to ensure participants return to work with the capability and confidence to run mediations:
The result? Mediation capability. This approach brings a dimension of realism that enables participants to build the skills, comprehensive understanding and confidence to tackle workplace conflict through mediation.
Participants rapidly develop their mediation skills in a supportive, collaborative environment. Their learning is punctuated by structured, detailed feedback from both the course leader, Dr Diane Hodgson, and peers. Working with the course leader, detailed action plans are put in place by each participant to ensure they return to work with practical steps to implement their learning.
In addition, as an Institute of Leadership and Management (ILM) endorsed course, participants are assessed via continuous observation and will receive confirmation that they have successfully progressed through the course and built their mediation skills.
To help participants embed what they have learned during the seminar, they can book a follow-up coaching session. This session will take place by telephone or online at a mutually convenient time. It is a highly cost-effective way to address obstacles encountered post-training and investigate approaches specific to your organisation. A great opportunity to enhance the impact of your learning - call +44 (0)20 8371 7010 for details of our packages.
To help participants embed what they have learned during the seminar, they can book a follow-up coaching session. This session will take place by telephone or online at a mutually convenient time. At a cost of £99 for 60 minutes, it is a highly cost-effective way to address obstacles encountered post-training and investigate approaches specific to your organisation. A great opportunity to enhance the impact of your learning - call +44 (0)20 8371 7010 for details.
Registration and Coffee
Welcome and Introductions
The principles and premises of mediation
The mediation process
Mediation in practice
The mediation toolkit
Finding a way forward
Q and A
End of day one
The second and third days of the workshop will allow participants to put into practice the mediation skills and techniques that have been explored during day one.
Working with actors, participants will take part in role plays focusing on common scenarios where mediation skills are most valuable thus, ‘bringing to life’ the techniques learnt in the classroom. This will present a unique opportunity to develop the confidence to apply your newly acquired skills to real-world workplace situations.
Throughout days two and three participants will take part in carefully structured mediation scenarios, punctuated by feedback from the tutor, plus peer and self assessment.
The five key stages of these role plays are:
State 1: Individual meetings
During the role play scenarios participants will play the role of mediator, the parties will be represented by professional actors. During stage one the mediator will meet with each of the parties individually.
Stage 2: Meditation preparation
Participants prepare for the main mediation meeting
Stage 3: The mediation
Participants will take part in a role-play scenario where they meet both parties to facilitate the process.
Stage 4: De-brief
After each role play scenario participants will receive feedback on the skills that have been demonstrated. This feedback will come from the tutor and fellow participants.
Stage 5: Evaluation and action planning
Through reviewing the feedback from the tutor, fellow attendees and their own self assessment, participants will reflect on what they have learnt. This will be an opportunity for each participant to evaluate their own strengths and identify areas for further development.
Lunch and coffee will be available at appropriate times during the day.
Dr Diane Hodgson, Director of Coaching and Management Development - has been a trainer and facilitator for the past 20 years, designing and running training and consultancy projects in a wide range of organisational, management and personal development areas. Diane is also Head of JSB’s coaching practice. She has a BA in Psychology, an MSc and Diploma in Gestalt Psychotherapy and a Doctorate in Psychotherapy by Professional Studies. Her doctorate was on The Implications of Diversity in complaints procedures and the case for mediation.
Diane is a UKCP Registered Psychotherapist and a member of the UK Council for Psychotherapy. In addition to training and consultancy projects, Diane has a private psychotherapy practice, and is a qualified clinical supervisor. She is a therapist with one of the national employee assistance programmes, where she works with individuals affected by, or preparing to return to work following sickness absence ,mental health, trauma, and various stress-related problems.
In addition to training and consultancy projects, Diane provides one-to-one coaching to individuals and company employees.
Diane designed and delivers several of JSB’s HR strategy seminars as well as undertaking various related consulting projects. She designed and regularly delivers our programmes in Mediation and Strategic Conflict Resolution. She has facilitated numerous “in- company” events in mediation skills ( working with line managers and HR professionals), conflict-handling, equality and diversity, and more generic management and personal development skills including effective team working and feedback. Diane works with a team of actors on mediations skills programmes. She also conducts workplace mediations.
HR managers, HR advisers, L&D managers, all managers who need to facilitate the dialogue between others.
“Extremely informative with excellent practical experience.”
– Ali Banfield, HR Advisor, Timet UK
“A well planned and comprehensive course with practical use.”
– Richard Rogers, Head of Operations, Greater Manchester West Mental Health Trust
Recieve a 20% discount when you book more than one event, or book more than one person on the same event. Please note this discount only applies to the lesser priced booking and when all bookings are placed together.
You are entitled to a 25% discount on your booking if you are a registered charity. This discount will show on your invoice once your booking is submitted. You will need your charity registration number for the booking form.
Any open course can be adapted for delivery in-house.
Speak to our Client Team on
+44 (0)20 8371 7011 or find out more about our L&D Capabilities