Case studies
Enhancing Client Relationship Management
Benefits
- Improve the structures and processes used to manage key client relationships
- Ensure that you retain and develop your most valued clients
Issue
Our client wished to bring further rigour and discipline to the management of the firm’s client relationships in order to retain the organisation’s most valued clients.
Our approach
We facilitated a one day conference for all partners in the firm, from the US, UK and Italian branches. We focused on a single fictional client - a family - role played by professional actors. We developed a case study showing how the firm could meet the changing business and personal needs of each family member – everything from relocation to property acquisition and successful development of the family business. We explored techniques and skills for improving communication, handling client meetings, taking instructions and tailoring the services provided by the firm.
The outcome
A series of follow up meetings resulted from the event, to continue to review and improve existing approaches. A project champion was appointed from within the firm. Participants welcomed the opportunity to focus in detail on service provision and business development issues - as well as the chance to build relationships.
Talk to us about how we can tailor such a programme to suit your organisation.
Call +44 (0)20 8371 7011 or complete our online enquiry form.
Our People
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Karen McGill
Karen McGill is a Partner in the MacRoberts Employment Law Group and is accredited by the Law Society of Scotland as a specialist in Employment Law. She deals with all aspects of employment law both contentious and non-contentious and has specialised in this field since qualifying.
Karen represents clients before employment tribunals throughout Scotland and before the Employment Appeal Tribunal. She has significant experience of dealing with high profile discrimination cases.
Karen advises on a broad range of employment law issues including the drafting and revisal of employment contracts, handbooks and policy documentation; the handling of dismissals; the drafting of compromise agreements; transfers of undertakings; redundancy; the enforcement of restrictive covenants; sex discrimination; race discrimination, disability discrimination and equal pay. She provides advice by telephone to clients as situations arise.
Karen is a regular speaker at employment law conferences and contributes articles on current employment law issues to newspapers and journals. She also prepares and delivers training for clients on employment law topics.
Testimonials
“An enjoyable course on employment law using layman’s terms!”
— Vicki Wesley, HR Manager,
Marakon
