Developing Assertive Behaviour
Attended by hundreds of satisfied clients, this programme has helped participants to recognise their own behavioural styles, overcome non-assertive beliefs and behavioural patterns, and learn more effective assertive responses, thus directly influencing the respect, co-operation and support they receive from their peers.
Striking an appropriate balance between challenge and support,the course content and structure is based on sound psychological principles, creating a positive atmosphere conducive to learning and trying new behaviours. The set-up ensures participants feel comfortable with getting involved,and the trainer encourages questions, participation and experimentation. Participants are required to practise assertive behaviour at all times through a series of practical and engaging exercises, and benefit from sufficient real time trainer feedback.
Individual benefits:
- Understand key characteristics of assertive behaviours
- Change your own behaviour and act assertively
- Ask for, and get more of what you need from your team
- Become a skilled and confident communicator immediately
- Relate to others positively and effectively
- Develop your self-awareness, thereby broadening your choices of how to respond to challenging situations
- Say no effectively and without feeling guilty
- Reduce the potential for conflict with, and get the best out of others
Organisational benefits:
- Strengthened internal working relationships
- Improved individual and team performance
- Constructive outcomes of confrontational situations
- Enhanced employee satisfaction, engagement and retention
What the training covers:
- Understanding assertive behaviour
- Creating win-win situations with each style of behaviour
- Making and refusing requests
- Utilising assertive language and eliminating negative words
- Handling praise and criticism
- Dealing with conflict
- The role of listening in assertion
- Assertion techniques for dealing with others' aggressive and passive styles of behaviour
- Self-development action planning