Communication, command and control – video and conference calls

As business travel sees a decline that is set to continue well into next year, key decisions are increasingly being made via videoconferencing and teleconferencing. Many businesses are responding to environmental concerns and the economic impact of expensive and time consuming travel by a greater utilisation of telecommunications technology. This half-day workshop helps your people adapt their communication, presentation and influencing skills to have maximum impact via video conferences or teleconferences.

Individual benefits:

  • Approach video conferences and tele conferences with confidence – in terms of technology and your communication style
  • Maximise your personal influence and authority when speaking, presenting or participating on video or conference calls

Organisational benefits:

  • Scale back unnecessary business travel costs
  • Get maximum efficiency from meetings held via video or telephone
  • Increase chances of winning pitches from presentations that are tailored to video and teleconferencing delivery
  • Communicate effectively with your colleagues, customers and clients globally

What the training covers:

  • Understanding and responding to the challenges of video conferences and conferences – for presenters and participants
  • Managing participants and others professionally and personably
  • Preparing to present, chair or participate – key do’s, don’ts and practical tools
  • Content and structure – what you need to take account of – how to ensure that participants access materials ie documents, slide decks
  • Using web facilities and other visual mechanisms effectively
  • Techniques for establishing rapport with participants – eyelines, cameras and where to look
  • Maintaining momentum and energy throughout the meeting
  • Using voice – and body language (on camera) to best effect
  • Involving others – and interactivity – to ensure buy-in and participation
  • Etiquette, turn taking and providing opportunities for people to engage
  • Dealing with silences, interruptions and reception difficulties
  • Coping when technology lets you down
  • Essential skills and techniques for meeting chairs
  • Questioning and listening effectively
  • Handling cross-cultural and local time issues
  • Closing video and conference calls – and effective follow-up
  • Action planning

This is a sample programme. It can be tailored in content, duration and format to suit your organisation.

Call us now on +44 (0)20 8371 7011 or outline your requirements.

Run courses In-Company

If you have 4 or more people who would benefit from this training, why not consider running it in-house?

 

  • Tailored content
  • Significant cost savings
  • Choice of time and location
  • Flexible delivery options

 

Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.

 

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