Client and Customer Care

A highly interactive workshop that will help your people develop the core skills in effective client or customer care. Whatever their role and responsibilities, each participant will understand the nature of their contribution to effective client or customer care, the standard they need to meet and the way they need to behave.

Individual benefits:

The ability to make a difference
Personal authority and impact
Enhanced ability to influence people and events
Satisfaction in a job well done

Organisational benefits:

Long-term, mutually beneficial relationships with your customers and clients
Active loyalty – becoming their provider of first choice
Clients and customers who are ambassadors for your organisation
Profitability – customers and clients willing to pay the price for the value you deliver

What the training covers:

Recognising good and bad customer care behaviors
Being an ambassador for your organisation
Understanding your customer
Building positive relationships
How your personal image reflects your organisation's 'brand'
Developing self-confidence and building influence
First impressions and building rapport
Effective approaches to dealing with different people
Using alternative perspectives to communicate your key messages
Handling difficult people and situations

This is a sample programme. It can be tailored in content, duration and format to suit your organisation.

Call us now on +44 (0)20 8371 7011 or outline your requirements.

Run these courses In-company

If you have 4 or more people who would benefit from this event, why not consider running it in-house?

Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.

Detailed Sample Programme:

Client and Customer Care (1,419kb)