Counselling Skills
Learn to help people through difficulty and maximise opportunities to enhance performance. This programme provides intensive, practical training to enable participants to enhance and develop their counselling skills in a variety of challenging situations. Our trainer will provide detailed feedback, advice and guidance to enable participants to make appropriate interventions to develop employees and to work through problems.
Individual benefits:
- Understand the benefits and uses of counselling skills.
- Assess and make appropriate interventions that enable others to understand themselves better
- Develop new strategies for dealing with staff’s difficulties and personal development needs
- Practise key counselling skills and gain detailed feedback
- Know how and when to refer
Organisational benefits:
- Develop understanding of appropriate use of counselling skills
- Enhance understanding of how organisational change can impact employees
- Productivity is maintained as staff feel motivated by supportive management
- Improve staff retention and reduce recruitment costs
What the training covers:
- What is counselling and how does it differ from other one-to-one communications?
- Circumstances in which counselling skills can be used
- Differences between being a counsellor and using counselling skills
- Introduction to using a Counselling Model - 'core conditions' and objectives
- Adapting your approach to suit - the 'problem', the person, yourself and your organisation
- Contracting and setting boundaries - setting up the session and ethical considerations
- Active listening - listening at different levels and non verbal communication
- Barriers to effective listening - practical, psychological and semantic
- Use and benefits of different questioning techniques
- When and how to summarise