Internal Consultant’s Toolkit
Increasingly, professionals and line managers must adopt a more consultative approach in providing an effective service to colleagues, internal clients and others. This consultancy skills training will help you to identify and apply the key skills, techniques and behaviours used by successful consultants.
Individual benefits:
- Develop a confident, influential consultancy approach to internal clients
- Build and manage effective relationships with key stakeholders and internal clients
- Influence decision makers and the decision making process
- Develop a consistent, professional approach to discussing needs with internal clients – linking personal and team performance to business needs and environment
Organisational benefits:
- Diagnose business issues and develop appropriate responses
- Address specific issues in your organisation through effective solution finding
- Deliver SMART, qualitative solutions
- Improve business performance
What the training covers:
- Understanding the consultancy 'mindset' and process
- Essential skills and techniques used by professional consultants
- How to get to the root of the problem in your role as consultant - quickly and objectively
- Presenting proposals and solutions that clients will buy into
- Honing your listening and questioning skills
- Managing the client/consultant relationship - contracting, reviewing and knowing how to disengage
- Assessing personality types - and the impact on the consultancy relationship
- Managing change - the roles and responsibilities of the consultant
- How organisational culture affects the change process and consultancy approach
- Action planning