Setting Objectives and Managing Performance
Learn to improve staff performance and challenge underperformance constructively. Adapt and apply the appropriate skills, techniques and interventions in a way that makes a real and measurable difference to individual performance.
Individual benefits:
- Develop a streamlined performance management approach
- Prepare for, structure and conduct effective appraisal interviews
- Improve individual and team performance
Organisational benefits:
- Increase motivation
- Improve organisational performance
- Increase staff retention
- Provide clearer strategic direction for colleagues
What the training covers:
- Linking the performance management cycle to the achievement of business objectives
- How to progress from objective setting to ongoing reviews, feedback and evaluation
- Distinguishing between annual or longer term goals and shorter term objectives
- How to handle performance and pay
- Using SMART tools to define objectives
- Giving effective feedback – key skills, tools and best practice
- Listening and questioning skills
- Linking performance to the individual’s Personal and Professional Development Plans
- Action planning