Building and Optimising Client Relationships

In-company Courses, Conferences, Conference, Courses, Building and Optimising Client Relationships,Winning High Value Business - for legal firms

Winning High Value Business - for legal firms

Winning pitches and beauty parades

  • Bring rigour to the tender process
  • Clarify your client's needs
  • Define your pitch strategy
  • Differentiate your firm from your competitors
  • Present your solution in high-impact pitch documents
  • Deliver convincing pitch presentations
  • Respond effectively to client questions

Effective marketing

  • Maximise the return on the investment
  • Develop a structured marketing plan
  • Get the best value from your marketing professionals
  • Define target audiences and clear messages
  • Achieve clarity on every lawyer's responsibility
  • Best practice in marketing legal services and advice

Selling skills for lawyers

  • Client-focus in your approach to selling your firm
  • Key selling skills - questioning, listening, achieving consensus closing the deal and cross-selling
  • Proactive, targeted business development
  • Approaching new clients and moving things forward
  • Sell in face-to-face meetings - and on the telephone
  • Understanding the buying process
  • Turn cold prospects into clients of your firm

Networking and social skills

  • Create your own network of clients and contacts
  • Represent the firm as an associate or trainee
  • Handle networking opportunities with grace and skill
  • Work the room - initiate, develop and close conversations
  • Business etiquette and professional conduct
  • Commercial awareness and client-focused networking
  • Planning, preparation and follow-up

Using your network to get results

  • Use your network to best effect
  • Get recommendations, referrals and introductions
  • Prioritise and target your key contacts
  • Maintain relationships over time
  • Stay client-focused when talking about your firm
  • Planned and opportunistic networking
  • Being an effective host - and a welcome guest

 

 

This is a sample programme. It can be tailored in content, duration and format to suit your organisation.

Call us now on +44 (0)20 8371 7012
or outline your requirements.