In commercial organisations where success depends more on customer and client relationships than it does on transactional business, finding and maintaining the right mix between new and existing customers and clients is critical.
Our key account and new business experts focus their training, development, coaching and facilitation on helping partners, managers, associates - and front and back office staff - to maintain and develop existing relationships, whilst hunting for and securing new business.
We provide prompt access to essential tools, techniques, skills and best practice and help to adapt and integrate them to suit individual, organisational and customer and client needs. Talk to us about how we can help you and your people, either on one of our public events, or in-company, where and when you choose.
Some In-company Solutions:
- Achieving Excellence in Service Delivery
- Becoming a Rainmaker
- Building your Brand: Professional Services Firms
- Client and Customer Care
- Dealing Effectively with Clients on the Telephone
- Handling Difficult Clients
- Key Account Management
- Making High-Value Sales
- Manage Client Relationships in a Volatile World
- Negotiating Fees: Protecting fee levels in challenging times
- Pitching Skills
- Retaining and Developing Clients - training for law firms
- Selling and Negotiating Skills
- Winning High Value Business - for legal firms
- Winning Tenders
Public courses and conferences:
- Building and Retaining Customer Relationships
- Creating Powerful Relationships Through Networking
- Fee Negotiation Skills for Professional Services Firms NEW
- Managing and Developing Key Accounts
- Relationship Management
- Sales Skills That Deliver Results
You can reserve places at our public events by clicking here. All public courses are also available on an in-company basis. To discuss tailoring these, or any other of our in-company outlines, please call us on +44 (0)20 8371 7017 or email .
