Understanding workplace mediation and behavioural conflict is a must for HR professionals
23rd February 2008
Conflict between staff and colleagues is an inevitable feature of any workplace, however getting to grips with management strategies in this area can be a challenging process for HR. Successfully handling conflict can have multiple advantages for business performance, improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management.
With the current overhaul of legislation in this area led by the Employment Bill reforms and the continued support for mediation from the courts and tribunals it is essential for HR to keep abreast of developments in this area. Mediation requires many skills. Yet without the thinking behind the process as well as a strategic implementation plan, no company will be fully equipped to use this form of alternative dispute resolution to their full advantage.
Understanding workplace mediation and behavioural conflict is a must for HR professionals wanting to reap the rewards for their company - and keep in time with legislative developments.
JSB is running a 1-day seminar Workplace Mediation and Strategic Conflict Resolution. A must for HR professionals:
- Explore the business case for Alternative Dispute Resolution and learn how mediation can be incorporated into your organisational structure
- Gain a comprehensive update of recent legislative developments and an insight into the different styles of mediation
- Participate in an interactive session evaluating the behavioural reasons behind conflict at work and identify conflict hotspots in your organisation
- Hear strategic advice on managing workplace relationships effectively
- Benefit from a best practice case study by King's College Hospital NHS Foundation Trust on how to implement a successful workplace mediation scheme
I do hope you can join us on 14 May to gain practical advice on strategic conflict resolution and help develop a workplace mediation structure that works for your organisation.