Assertiveness and Self-Confidence Development
Pre-course activity
You will be sent an activity to complete which asks you to keep a ‘behaviour log’ in the period leading up to the course. This will help to set the context of the course and will be used on the day as part of the course activities.
Developing an Understanding of Behaviour
- Understand why people behave the way they do
- Assertiveness at work - understanding human behaviour
- An introduction to the principles of assertiveness
Recognise the Link Between Assertiveness, Confidence and Self-esteem
- Distinguishing between assertive, aggressive and passive behaviour
- Self-assessment of your style - the associated strengths and weaknesses
- Recognising your own style and behaviours
Handle Challenging Situations and People Confidently and Assertively
- Tackling barriers to assertiveness
- Recognising and dealing with fear and apprehension
- Confronting individual challenges which occur in the workplace
Deal with Criticism, Confrontation, Low Self-esteem and Negativity Effectively and Positively
- Moving from negative to positive ways of thinking - building your self esteem
- Building your self-esteem using positive affirmations
- How self-esteem affects confidence and influences behaviour - challenging your negative inner dialogue
Understand the Importance of Language and Body Language to Assertiveness
- Taking control through positive body language
- Using assertive and positive language - making your message clear
- Giving and receiving constructive feedback
Planning Your Personal Strategy for Dealing with Assertive Behaviour
- Developing a Personal Application Plan for using the robust tools and techniques learned from the course