Facilitation Skills for Managers
Defining the Characteristics of Effective Facilitation
- Defining facilitation - the purpose and process of facilitation
- The benefits of facilitation to others and to the business
- Establishing the role of the facilitator
- The skills and qualities of an effective facilitator
Structuring Facilitation
- The stages of effective facilitation
- Clarifying outcomes with the group
- Assigning and understanding roles and responsibilities within the group
- Tracking progress made by the group and individuals
- Keeping control of time and action points
Communication Skills for Facilitators
- Listening and questioning - picking up clues and signs from the group
- Facilitating from a distance
- Motivating and sustaining the group
- Assertive control - re-focusing the group
- Recognising when decisions need to be taken
The Dynamics of the Group
- Understanding and observing group behaviour
- Identifying participants needs and expectations
- Ensuring engagement of all
- Guiding the group to solutions and decisions
Managing Conflict
- Differentiating between constructive and destructive criticism
- Adopting positive techniques for handling conflict
- Techniques for dealing with difficult people and groups