People Management Skills for New Supervisors and Team Leaders
Pre-course activity
To gain maximum benefit, please complete the motivation questionnaire we send you and bring it with you to the course. This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues andneeds, and those of your manager.
Defining Your Responsibilities as a Team Leader
- What is required of you? – your role and responsibilities
- Meeting the needs of your manager and team
- Getting the best from your team and individuals
- Balancing your personal workload with the demands of your supervisory role
Supervising People and Managing
- Performance
- Setting goals, objectives and standards of performance
- Using the strengths of every team member
- Giving and receiving feedback, criticism and praise
Overcoming People Problems
- Dealing with difficult people
- Assertiveness and the supervisor
- Supervising people you used to work with
Motivating and Leading Your Team
- Developing your leadership qualities
- Gaining commitment from your team
- Motivating the team
- The dynamics of successful teams
- Establishing a positive and productive environment
Effective Communication
- Overcoming barriers and communicating well with others
- Briefing your team with confidence
- Giving and receiving instructions
Improving Individual and Team Effectiveness
- Managing office performance and efficiency
- Managing your own time
- Successful delegation and team development
- Prioritising and planning workflow
- Encouraging team organisation
Personal Development
- Formulating a personal action plan
