People Management Skills for New Supervisors and Team Leaders

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In association with
2-day highly interactive course
London - 11-12 Aug 2010, 8-9 Sep 2010, 28-29 Oct 2010, 13-14 Dec 2010, 1-2 Feb 2011, 7-8 Mar 2011, 28-29 Apr 2011, 15-16 Jun 2011
London	£999 + VAT

In brief:

A first leadership or supervisory role can be a daunting experience. This course gives new people managers a toolkit of essential skills and techniques. Upon returning to work, delegates will feel more confident in tackling a variety of key issues including leading a team, supervision, motivation, delegation and resolving people issues.

This event is CPD accredited.

Designed for:

Suitable for supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management. Supervisors with more experience, please refer to 'Team Management and Leadership Skills' public course

Training highlights:

Define what is required of you in your capacity as a supervisor
Meet the demands of your workload
Confidently manage the team
Provide leadership to achieve greater productivity from your team
Motivate others and support their development
Handle difficult situations and conflict with confidence
Communicate successfully
Delegate effectively

The Programme

Pre-course activity

To gain maximum benefit, please complete the motivation questionnaire we send you and bring it with you to the course. This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues andneeds, and those of your manager.

Defining Your Responsibilities as a Team Leader

What is required of you? – your role and responsibilities
Meeting the needs of your manager and team
Getting the best from your team and individuals
Balancing your personal workload with the demands of your supervisory role

Supervising People and Managing

Performance
Setting goals, objectives and standards of performance
Using the strengths of every team member
Giving and receiving feedback, criticism and praise

Overcoming People Problems

Dealing with difficult people
Assertiveness and the supervisor
Supervising people you used to work with

Motivating and Leading Your Team

Developing your leadership qualities
Gaining commitment from your team
Motivating the team
The dynamics of successful teams
Establishing a positive and productive environment

Effective Communication

Overcoming barriers and communicating well with others
Briefing your team with confidence
Giving and receiving instructions

Improving Individual and Team Effectiveness

Managing office performance and efficiency
Managing your own time
Successful delegation and team development
Prioritising and planning workflow
Encouraging team organisation

Personal Development

Formulating a personal action plan

Venue details

Training Headquarters
13 Grosvenor Place
London
SW1X 7HH

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Run these courses In-company

If you have 4 or more people who would benefit from this event, why not consider running it in-house?

Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.