Communicating Effectively in the Workplace NEW
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The Programme
Effective Communication
- Identifying and using different communication styles
- Barriers to effective communication
- Understanding the other person's perspective
The Impact of Poor Questioning and Listening
- Creating confusion and misunderstanding
- Losing new ideas and stifling creativity
- Causing frustration and de-motivation
Good Questioning Skills
- Understanding when and how to ask a question
- Taking the time to question - rather than answer
- Using probing techniques to gather information
Good Listening Skills
- Improving your concentration when listening
- Learning how to listen for feelings
- Demonstrating appreciation of the other person's point of view
Putting it into Practice
- Communicating with confidence
- What others say may not be what you hear
- Creating a Personal Action Plan to communicate more effectively
Run these courses In-company
If you have 4 or more people who would benefit from this event, why not consider running it in-house?
Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.
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