Practical Influencing Skills and Strategies

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The Programme

Day One

09:15
Registration and coffee
09:30
Welcome, introduction and outline of objectives
10:00
Successful and ethical influencing
  • Definition and characteristics of influence
  • Recognising distinct influencing styles
  • Choosing strategies for ethical influencing
  • Skills and competencies for effective influencing
10:45
Coffee
11:00
Power and influence

Participants will evaluate their own power and the power of others involved in a personal situation.

  • How are power, position and authority expressed?
  • Key principles of power and influence
  • Evaluating your power bases and planning to boost your personal power
12:00
Making a positive impression and improving your personal impact

Participants will brainstorm ways of making a positive first impression and will receive feedback on how to develop their personal impact.

  • How to make a positive first impression
  • Using the 'confidence shield'
  • Using powerful body language and maximising personal presence
  • Rules for making an impact in meetings
13:00
Lunch
13:45
Building rapport

Participants will identify how they react and behave in various situations and discover what makes a colleague tick.

  • Speaking your stakeholder's language
  • Using NLP to build rapport
  • Understanding maps of the world
15:15
Coffee
15:30
Listening and asking questions

Interactive group exercises will test participants' ability to ask questions and listen effectively.

  • Questioning and listening to check for facts and feelings
  • How to avoid adversarial thinking
  • Acquiring the skills of active listening
16:15
Maximising co-operation and commitment

Participants will discuss their opinions of a scenario in a group exercise, aiming to reach a consensus. They will exchange constructive feedback on their influencing techniques and skills.

16:30
Review of day one and objective setting for day two
17:30
End of day one

Day Two

09:15
Registration and coffee
09:30
Review of learning points and exercises from day one and outline of objectives for day two
09:45
Reducing conflict and reaching compromise

Participants will work through various contentious scenarios with a partner who has an opposing point of view, with the aim of finding a compromise and reaching an agreement to suit both sides.

11:00
Coffee
11:15
Aiming for 'win-win'
  • Understanding the principles of assertive communication
  • Establishing objectives and asking for what you want
  • How to work through objections, resistance and conflict
12:00
Using proven models of persuasion

Participants will develop a script for SPIN - a useful formula for effective persuasion - using a current real life situation.They will practise it and be able to identify their stakeholder's map of the world and choose ways to speak their stakeholder's language.

  • Models of persuasion and how to use them to enhance your influencing style
  • Finding a common language to persuade groups and individuals
  • Recognising how and when to close
12:45
Lunch
13:30
Developing your persuasion skills

Participants will work through various practical exercises to further develop their persuasion skills and techniques.

15:00
Coffee
15:15
Putting the principles into practice
The trainer will focus on what participants have expressed they want to obtain from the course. This session will involve a final practical exercise and discussion to ensure their real life concerns and challenges are addressed.
  • Preparing a self-development action plan for the future
17:00
End of training course

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Trainers

Our People

Tamsin Eedle

Tamsin Eedle - Senior Consultant - has 20 years’ experience in delivering training and consultancy in most areas of business and professional communication skills.

Tamsin has worked with a wide variety of different clients in both the public and private sectors. Her training experience includes the Information Technology, Retail, Telecommunications, Publishing, Finance, Housing and Libraries sectors. Tamsin has trained at all levels including senior managers, graduate recruits, professional staff, supervisors, secretaries and support workers. 

Key areas of expertise:

  • Appraisals
  • Assertiveness
  • Business writing skills
  • Coaching
  • Coping with aggression and conflict
  • Customer care
  • Influencing
  • Management and leadership
  • Meetings
  • Mentoring
  • Personal effectiveness
  • Supervisory skills
  • Team building/team working
  • Training techniques

Testimonials

“This course was relevant and gave a good insight into the subject”

— Paul Mead, Recruitment Manager ,
Lincolnshire Fire & Rescue

Run courses In-Company

If you have 4 or more people who would benefit from this training, why not consider running it in-house?

 

  • Tailored content
  • Significant cost savings
  • Choice of time and location
  • Flexible delivery options

 

Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.

 

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