Achieving Personal Effectiveness

Practical Influencing skills and strategies, maximising you, successful influencing, influencing skills, how to influence others, making a postitive first impression, how to make a positive first impression, using powerful body language, improving your personal impact, maximising personal presence, using NLP, acquiring skills, reducing conflict, reaching compromise, win-win, effective persuasion, developing your persuasion skills, how to persuade others, how to close, when to close, how to work through resistance and conflict, how to work through objections

Practical Influencing Skills and Strategies

09:30
Welcome, introduction and outline of objectives
10:00
Successful and ethical influencing
  • Definition and characteristics of influence
  • Recognising distinct influencing styles
  • Choosing strategies for ethical influencing
  • Skills and competencies for effective influencing
11:00
Coffee
11:15
Power and influence

Participants will evaluate their own power and the power of others involved in a personal situation.

  • How are power, position and authority expressed?
  • Key principles of power and influence
  • Evaluating your power bases and planning to boost your personal power
12:00
Making a positive impression and improving your personal impact

Participants will brainstorm ways of making a positive first impression, give a short presentation and receive feedback on improving personal impact.

  • How to make a positive first impression
  • Using the 'confidence shield'
  • Using powerful body language and maximising personal presence
  • Rules for making an impact in meetings
12:45
Lunch
13:45
Building rapport

Participants will identify how they react and behave in various situations and discover what makes a colleague tick.

  • Speaking your stakeholder's language
  • Using NLP to build rapport
  • Understanding maps of the world
15:30
Listening and asking questions

Interactive group exercises will test participants' ability to ask questions and listen effectively.

  • Questioning and listening to check for facts and feelings
  • How to avoid adversarial thinking
  • Acquiring the skills of active listening
16:15
Maximising co-operation and commitment

Participants will discuss their opinions of a scenario in a group exercise, aiming to reach a consensus.This session will be recorded on video, enabling analysis of performance and body language.
17:00
Review of day one and objective setting for day two

 

 
Looking for in-company delivery?  

This is an excellent course and very useful in all aspects of business life. I found everything relevant and useful. The stages of persuasion model and assertive communication were the most relevant. Feedback received was superb, concise and supportive.

— Mark Lee,
Nissan Finance

This course was relevant and gave a good insight into the subject

— Paul Mead, Recruitment Manager ,
Lincolnshire Fire & Rescue

Very good, very capable, Tamsin is very engaging

— Paul Martland, Retail Operations Director,
Land Securities

Very good, fully understand why I was placed!

— Garry Talman, Risk Manager,
Talarius Plc