Achieving Personal Effectiveness

Welcome, introduction and outline of objectives

Successful and ethical influencing

• Definition and characteristics of influence
• Recognising distinct influencing styles
• Choosing strategies for ethical influencing
• Skills and competencies for effective influencing

Power and influence

Participants will evaluate their own power and the power of others involved in a personal situation.

• How are power, position and authority expressed?
• Key principles of power and influence
• Evaluating your power bases and planning to boost your personal power

Making a positive impression and improving your personal impact

Participants will brainstorm ways of making a positive first impression, give a short presentation and receive feedback on improving personal impact.

• How to make a positive first impression
• Using the 'confidence shield'
• Using powerful body language and maximising personal presence
• Rules for making an impact in meetings

Building rapport

Participants will identify how they react and behave in various situations and discover what makes a colleague tick.

• Speaking your stakeholder's language
• Using NLP to build rapport
• Understanding maps of the world

Listening and asking questions

Interactive group exercises will test participants' ability to ask questions and listen effectively.

• Questioning and listening to check for facts and feelings
• How to avoid adversarial thinking
• Acquiring the skills of active listening

Maximising co-operation and commitment

Participants will discuss their opinions of a scenario in a group exercise, aiming to reach a consensus.This session will be recorded on video, enabling analysis of performance and body language.

Review of day one and objective setting for day two