Achieving Personal Effectiveness

Review of learning points and exercises from day one and outline of objectives for day two

Reducing conflict and reaching compromise

Participants will work through various contentious scenarios with a partner who has an opposing point of view, with the aim of finding a compromise and reaching an agreement to suit both sides.

Aiming for 'win-win'

• Understanding the principles of assertive communication
• Establishing objectives and asking for what you want
• How to work through objections, resistance and conflict

Using proven models of persuasion

Participants will develop a script for SPIN - a useful formula for effective persuasion - using a current real life situation.They will practise it and be able to identify their stakeholder's map of the world and choose ways to speak their stakeholder's language.

• Models of persuasion and how to use them to enhance your influencing style
• Finding a common language to persuade groups and individuals
• Recognising how and when to close

Developing your persuasion skills

Participants will work through various practical exercises to further develop their persuasion skills and techniques.

Putting the principles into practice

The trainer will focus on what participants have expressed they want to obtain from the course. This session will involve a final practical exercise and discussion to ensure their real life concerns and challenges are addressed.

• Preparing a self-development action plan for the future