Effective Interpersonal Skills

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The Programme

Day One

09:15
Registration and coffee
09:30
Welcome, introduction and outline of objectives
10:00
Developing self-awareness of your impact on others - thorough review of your interpersonal style and approach
  • Learn how to identify your blind spots
  • Getting feedback from others
  • How do you want to be perceived?
10:30
Interactive exercise: finding your route to better interpersonal performance - ways of embedding new skills and competencies so that they become 'second nature'
11:00
Coffee
11:15
Essential techniques for building rapport with colleagues inside and outside your organisation
  • Rapport skills - building relationships
  • How to develop effective relationships at work
  • Demonstrating authenticity, integrity and consistency in your behaviour
12:30
Lunch
13:30
Assessing your impact on others
  • Using your interpersonal skills to motivate and encourage performance in others
  • Non-verbal communication
  • Evaluating and developing your core communication habits - focusing on strengths and ironing out inconsistencies and weaknesses
  • Perception: do you see yourself as others see you?
  • Practical relationship building skills
14:30
Tea
14:45
Building a flexible range of skills for dealing with all types of interpersonal interactions at work
  • Understanding and improving your ability to listen
  • Questioning, relating and responding to others appropriately
  • Understanding the principles of assertive communication
16:30
Evaluation and review of day one and objective setting for day two

Day Two

09:15
Registration and coffee
09:30
Review of day one and objective setting for day two
  • Developing emotional intelligence and applying latest techniques to analysing problem relationships
  • Practical application of techniques to current experience
10:30
Coffee
10:45
Understanding how misunderstandings arise, and how to fix them
  • The power of perception
  • Self awareness tools/skills
  • Using your interpersonal ability to influence people and decisions
  • Learning key conflict-handling styles
  • Examining conflict depending on circumstances and desired outcome
  • Long and shorter term strategies for influencing key relationships
11:30
Interactive exercise: how to handle difficult and challenging interactions confidently and professionally
12:30
Lunch
13:30
Selecting and timing interactions to achieve maximum positive impact
  • Giving and receiving honest and constructive feedback
  • Developing your influencing skills for maximum effect
14:30
Transactional Analysis: examining a tool for analysing,understanding and improving interactions with key colleagues.
15:15
Tea
15:30
Practising your interpersonal skills

Participants will have the opportunity to consolidate learning and apply techniques to real life situations. Small group coaching to build strategies and resources to support genuine and sustainable change and development.
16:00
Planning for success
  • Action planning to ensure successful behaviour change and measurable results
16:30
Evaluation and review

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Trainers

Our People

Joy Gleeson

Our People

Diane Hodgson

Joy Gleeson Chartered FCIPD, FRSA is a JSB trainer/consultant who has worked in the field of training and development for 15 years, has a background in the psychology of adult learning and is qualified in the use of the Myers Briggs Type Indicator. An experienced executive coach, Joy draws on a range of psychological tools in addition to practical management and Organisational Development experience of organisations in the public and private sectors in the UK and Europe.

Diane Hodgson, Director of Coaching and Management Development - has been a trainer for the past 20 years, designing and running training and consultancy projects in a wide range of organisational, management and personal development areas. She has a BA in Psychology, an MSc and Diploma in Gestalt Psychotherapy and is a UKCP Registered Psychotherapist. Diane works across all industry sectors. 

In addition to training and consultancy projects, Diane provides one-to-one coaching, skills development, stress management and counselling to individuals and company employees. Diane also has a private psychotherapy and counselling practice. She is also a therapist with one of the national employee assistance programmes. Diane designed and delivers several of JSB’s HR strategy Seminars including Developing and Integrating your Diversity Strategy, as well as undertaking various related consulting projects.

Having worked as a consultant with the Commission for Racial Equality, Diane is currently a member of Diversity and Equality Committee of the UK Council for Psychotherapy.

Key areas of expertise:  

  • Equal Opportunities, Managing Diversity, Dealing with Discrimination and Harassment 
  • Interpersonal and Communication Skills 
  • Equal Opportunities and Diversity 
  • Counselling, Coaching and Monitoring 
  • Stress Management 
  • Assertiveness and Influencing Skills 
  • Recruitment and Selection 
  • Team Building, Facilitation and Group Process 
  • Performance Management and Appraisal Skills

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Testimonials

“Most effective, Joy's style works well.”

— Martin Phillips,
Goodrich Power Systems

Run courses In-Company

If you have 4 or more people who would benefit from this training, why not consider running it in-house?

 

  • Tailored content
  • Significant cost savings
  • Choice of time and location
  • Flexible delivery options

 

Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.

 

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