Achieving Personal Effectiveness

course, JSB, JSB Training and Development, seminar, workshop, training, interpersonal skills, personal effectiveness, achieving interpersonal effectiveness, impact, relationships, influencing, assertiveness, time management, behaviours, self-awareness, performance, skills, competencies, building relationships, rapport skills, relationship building, communication skills, assertive communication, emotional intelligence, conflict handling, giving feedback, receiving feedback, behaviour change, measurable results

Effective Interpersonal Skills

09:30
Welcome, introduction and outline of objectives
10:00
Developing self-awareness of your impact on others - thorough review of your interpersonal style and approach
  • Learn how to identify your blind spots
  • Getting feedback from others
  • How do you want to be perceived?
10:30
Interactive exercise: finding your route to better interpersonal performance - ways of embedding new skills and competencies so that they become 'second nature'
11:00
Coffee
11:15
Essential techniques for building rapport with colleagues inside and outside your organisation
  • Rapport skills - building relationships
  • How to develop effective relationships at work
  • Demonstrating authenticity, integrity and consistency in your behaviour
12:30
Lunch
13:30
Assessing your impact on others
  • Using your interpersonal skills to motivate and encourage performance in others
  • Non-verbal communication
  • Evaluating and developing your core communication habits - focusing on strengths and ironing out inconsistencies and weaknesses
  • Perception: do you see yourself as others see you?
  • Practical relationship building skills
14:30
Tea
14:45
Building a flexible range of skills for dealing with all types of interpersonal interactions at work
  • Understanding and improving your ability to listen
  • Questioning, relating and responding to others appropriately
  • Understanding the principles of assertive communication
16:30
Evaluation and review of day one and objective setting for day two

 

 
Looking for in-company delivery?  

Most effective, Joy's style works well.

— Martin Phillips,
Goodrich Power Systems