| 09:30 |
Welcome, introduction and outline of objectives
|
| 10:00 |
Developing self-awareness of your impact on others - thorough review of your interpersonal style and approach
- Learn how to identify your blind spots
- Getting feedback from others
- How do you want to be perceived?
|
| 10:30 |
 Interactive exercise: finding your route to better interpersonal performance - ways of embedding new skills and competencies so that they become 'second nature'
|
| 11:00 |
Coffee
|
| 11:15 |
Essential techniques for building rapport with colleagues inside and outside your organisation
- Rapport skills - building relationships
- How to develop effective relationships at work
- Demonstrating authenticity, integrity and consistency in your behaviour
|
| 12:30 |
Lunch
|
| 13:30 |
Assessing your impact on others
- Using your interpersonal skills to motivate and encourage performance in others
-
Non-verbal communication
-
Evaluating and developing your core communication habits - focusing on strengths and ironing out inconsistencies and weaknesses
-
Perception: do you see yourself as others see you?
-
Practical relationship building skills
|
| 14:30 |
Tea
|
| 14:45 |
Building a flexible range of skills for dealing with all types of interpersonal interactions at work
- Understanding and improving your ability to listen
-
Questioning, relating and responding to others appropriately
-
Understanding the principles of assertive communication
|
| 16:30 |
Evaluation and review of day one and objective setting for day two
|
