Effective Interpersonal Skills
Book NowThe Programme
Day One
| 09:15 |
Registration and coffee |
|---|---|
| 09:30 |
Welcome, introduction and outline of objectives |
| 10:00 |
Developing self-awareness of your impact on others - thorough review of your interpersonal style and approach
|
| 10:30 |
Interactive exercise: finding your route to better interpersonal performance - ways of embedding new skills and competencies so that they become 'second nature' |
| 11:00 |
Coffee |
| 11:15 |
Essential techniques for building rapport with colleagues inside and outside your organisation
|
| 12:30 |
Lunch |
| 13:30 |
Assessing your impact on others
|
| 14:30 |
Tea |
| 14:45 |
Building a flexible range of skills for dealing with all types of interpersonal interactions at work
|
| 16:30 |
Evaluation and review of day one and objective setting for day two |
Day Two
| 09:15 |
Registration and coffee |
|---|---|
| 09:30 |
Review of day one and objective setting for day two
|
| 10:30 |
Coffee |
| 10:45 |
Understanding how misunderstandings arise, and how to fix them
|
| 11:30 |
Interactive exercise: how to handle difficult and challenging interactions confidently and professionally |
| 12:30 |
Lunch |
| 13:30 |
Selecting and timing interactions to achieve maximum positive impact
|
| 14:30 |
Transactional Analysis: examining a tool for analysing,understanding and improving interactions with key colleagues. |
| 15:15 |
Tea |
| 15:30 |
Practising your interpersonal skillsParticipants will have the opportunity to consolidate learning and apply techniques to real life situations. Small group coaching to build strategies and resources to support genuine and sustainable change and development. |
| 16:00 |
Planning for success
|
| 16:30 |
Evaluation and review |
Trainers
Joy Gleeson

Diane Hodgson
Joy Gleeson Chartered FCIPD, FRSA is a JSB trainer/consultant who has worked in the field of training and development for 15 years, has a background in the psychology of adult learning and is qualified in the use of the Myers Briggs Type Indicator. An experienced executive coach, Joy draws on a range of psychological tools in addition to practical management and Organisational Development experience of organisations in the public and private sectors in the UK and Europe.
Diane Hodgson, Director of Coaching and Management Development - has been a trainer for the past 20 years, designing and running training and consultancy projects in a wide range of organisational, management and personal development areas. She has a BA in Psychology, an MSc and Diploma in Gestalt Psychotherapy and is a UKCP Registered Psychotherapist. Diane works across all industry sectors.
In addition to training and consultancy projects, Diane provides one-to-one coaching, skills development, stress management and counselling to individuals and company employees. Diane also has a private psychotherapy and counselling practice. She is also a therapist with one of the national employee assistance programmes. Diane designed and delivers several of JSB’s HR strategy Seminars including Developing and Integrating your Diversity Strategy, as well as undertaking various related consulting projects.
Having worked as a consultant with the Commission for Racial Equality, Diane is currently a member of Diversity and Equality Committee of the UK Council for Psychotherapy.
Key areas of expertise:
- Equal Opportunities, Managing Diversity, Dealing with Discrimination and Harassment
- Interpersonal and Communication Skills
- Equal Opportunities and Diversity
- Counselling, Coaching and Monitoring
- Stress Management
- Assertiveness and Influencing Skills
- Recruitment and Selection
- Team Building, Facilitation and Group Process
- Performance Management and Appraisal Skills
Other Courses
- Communicating Effectively in the Workplace
- Complete Presentation Skills
- Creating Powerful Relationships Through Networking
- Developing Your Personal Impact and Building Productive Relationships
- Emotional Intelligence - Excelling in Leadership
Testimonials
“Most effective, Joy's style works well.”
— Martin Phillips,
Goodrich Power Systems
Run courses In-Company
If you have 4 or more people who would benefit from this training, why not consider running it in-house?
- Tailored content
- Significant cost savings
- Choice of time and location
- Flexible delivery options
Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.
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