Effective Interpersonal Skills

Welcome, introduction and outline of objectives

Developing self-awareness of your impact on others - thorough review of your interpersonal style and approach

• Learn how to identify your blind spots
• Getting feedback from others
• How do you want to be perceived?

Interactive exercise: finding your route to better interpersonal performance - ways of embedding new skills and competencies so that they become 'second nature'

Essential techniques for building rapport with colleagues inside and outside your organisation

• Rapport skills - building relationships
• How to develop effective relationships at work
• Demonstrating authenticity, integrity and consistency in your behaviour

Assessing your impact on others

• Using your interpersonal skills to motivate and encourage performance in others
• Non-verbal communication
• Evaluating and developing your core communication habits - focusing on strengths and ironing out inconsistencies and weaknesses
• Perception: do you see yourself as others see you?
• Practical relationship building skills

Building a flexible range of skills for dealing with all types of interpersonal interactions at work

• Understanding and improving your ability to listen
• Questioning, relating and responding to others appropriately
• Understanding the principles of assertive communication

Evaluation and review of day one and objective setting for day two