Achieving Personal Effectiveness

Review of day one and objective setting for day two

• Developing emotional intelligence and applying latest techniques to analysing problem relationships
• Practical application of techniques to current experience

Understanding how misunderstandings arise, and how to fix them

• The power of perception
• Self awareness tools/skills
• Using your interpersonal ability to influence people and decisions
• Learning key conflict-handling styles
• Examining conflict depending on circumstances and desired outcome
• Long and shorter term strategies for influencing key relationships

Interactive exercise: how to handle difficult and challenging interactions confidently and professionally

Selecting and timing interactions to achieve maximum positive impact

• Giving and receiving honest and constructive feedback
• Developing your influencing skills for maximum effect

Transactional Analysis: examining a tool for analysing,understanding and improving interactions with key colleagues.

Practising your interpersonal skills

Participants will have the opportunity to consolidate learning and apply techniques to real life situations. Small group coaching to build strategies and resources to support genuine and sustainable change and development.

Planning for success

• Action planning to ensure successful behaviour change and measurable results

Evaluation and review