Essential Management Skills

Book Now
Maximum 10 participants 3-day interactive training and practice
London - 2-4 Nov 2010, 1-3 Mar 2011, 27 Jun-29 May 2011, 14-16 Nov 2011
London £1360 + VAT

Essential Management Skills in brief:

In establishing, developing or widening a team leadership role, successful managers must equip themselves with a toolkit of management skills and competencies. This training course provides participants with the competencies and self-awareness they need. From start to finish, this training course is interactive, practical and applied.

Benefit from our extensive experience to help you develop your skills in effectively managing and leading people and influencing others in the workplace.

Whether you are a new or experienced manager the course will enable you to extend the knowledge, confidence and skills you need to lead, engage and develop your staff to deliver their best work. The interactive and facilitative approach helps you explore your personal management style and develop a range of practical actions to manage your real workplace issues.

During this course you will:

  • Identify what ‘management’ really means and put it into practice
  • Understand your management style and how it affects others
  • Find out why teams succeed and fail
  • Learn how to create a high achievement environment
  • Review and improve your personal influencing style
  • Take part in group work to explore communication and problem solving
  • Learn the Dos and Don’ts of delegating
  • Explore practical approaches to appraising and developing staff
  • Discover how to manage change successfully

This event is CPD accredited.

Designed for:

Essential Management Skills is designed for Team leaders, Managers, Executives, Supervisors, Project Managers, Anyone with staff responsibilities or those about to undertake them.

Training highlights:

  • Increase your confidence and credibility as a leader and communicator
  • Learn how to make effective decisions by harnessing your own and your team\\\'s abilities
  • Get results by planning and prioritising team tasks and projects
  • Support your team by applying practical tools to inspire and encourage high performance
  • Understand what managing people is all about by working on your personal challenges

The Programme

Day One

09:30
Welcome, introduction and outline of objectives
10:00
What 'management' really means and putting it into practice
  • Identifying the key skills, qualities, competencies of an effective manager
  • The 'cycle of management' and the importance of planning, organisation, control, leadership and motivation
11:00
Leadership versus management and how that applies to you
  • Leadership: the path to management. Where are you on the pathway? What are you aiming for?
  • Understanding your management style and how it affects others in order to achieve best results
13:00
Lunch
14:00
Putting it into practice: team leadership and decision-making
  • Planning and decision-making: building up your manager's toolkit
  • Developing a systematic approach to decision-making
14:45
Team working and how to improving team performance
  • Why teams succeed and fail: stages of team development, team roles and team building exercises
  • Setting personal and team objectives: creating a high achievement environment
15:30
Tea
15:45
Generating motivation and improving team performance
  • Whose job is it to motivate?
  • What are motivators and de-motivators?
  • Understanding your team's motivation
  • Dealing with sickness, absenteeism and staff turnover
16:30
End of day one

Day Two

09:30
Working with others: how to communicate and encourage
  • Questioning techniques and listening skills
  • Interpersonal sensitivity, body language
11:15
Coffee
11:30
How to influence: improving the impact you make
  • Reviewing and improving your personal influencing style
  • Communicating assertively: key communication tools and techniques
  • Knowing who you are dealing with
12:30
Lunch
13:30
Communication and problem solving
Participants will be split into small groups to work on a case study based around communication and problem solving.
14:30
Running and participating in meetings
  • Defining the purpose and objective of a meeting, setting the agenda
  • Rights and wrongs
  • How to deal with difficult employees and situations
15:00
Tea
15:15
A practical approach: working on business-related scenarios
Participants will learn how to give feedback and to deal with conflict successfully through a mix of practical exercises and case studies.
16:30
End of day two

Day Three

09:30
Time management and prioritisation
  • How to manage time effectively and efficiently: planning and organisation
  • Prioritising workload: handling the 'time bandits'
11:00
Delegation and empowerment
  • Dos and don'ts of delegating
  • Barriers to delegation
  • Empowerment and the need to trust individuals
12:00
Essentials for performance management
  • What the process comprises: from objective setting to performance monitoring
  • Best practice performance management tools and techniques
  • Approaches to shaping performance, coaching and mentoring staff
14:00
Appraising and developing staff
  • How to handle underperformers and challenge high achievers
  • Practical approach: conducting an appraisal interview
15:15
Tea
15:30
Managing change successfully
  • Understanding the drivers of change
  • Dealing with differing reactions to change
  • The change transition curve: immobilisation versus integration
16:30
Action planning: the key actions to be implemented when back at work
17:00
End of day three

Client testimonials

An excellent introduction to management skills

—Martin Coard, Planning and Industrial Engineering Manager, Howden UK

I really enjoyed the course. It has made me look over my working practices and understand what areas I can develop and perform better in.

—Rose Hircock, Supported Housing Manager, Shepherds Bush Housing Association

Superb experience and good to network with other new managers. I have the key management skills to build on.

—Lee Pickering, Sales Development Manager, Arco

Overall an excellent course. Great facilitative knowledge, examples and practice.

—, Imperial Tobacco NZ

The whole course was relevant, useful and put together well. I was kept interested and stimulated, especially by the mix of case studies and role-plays. One of the best I attended. Thank you.

—Gaye Bentham , First Islamic Investment Bank

Really enjoyed the course, felt very relaxed and at ease throughout. Completely different from what I expected, a very nice change. Excellent, great, informative, very helpful, wish I’d come sooner

—Heather McCoubrey, Services & Logistics, Howden UK

Well presented and delivered

—Prajesh Damani, Global Assurance Manager, ACCA

Very positive and reassuring, a good learning experience. I only wish I’d taken this course four years ago when I was first promoted!

—Sam de Lozey, Police Sergeant, Kent Police

I have thoroughly enjoyed the course. I've learned a huge amount and have gained an insight into management skills and techniques of which I am very much looking forward to implementing.

—Carol Whiteford, Managing Q.S (Central Scotland Region), Balfour Beatty Regional Civil Engineering

The Essential Management Skills training course was excellent. I thought everything was extremely professional and well organized, with great resources. Jane was excellent, I learnt a lot from her

—Kelly Weetman , No Worries

Surpassed expectations in more than one area

—Contracts and Procurement Supervisor,

Very informative, I was impressed by Tamsin’s flexibility – giving us more practical work when we requested it as well as the depth of her knowledge

—Malka White, Head of Operations, Holocaust Educational Trust

Intense, but enjoyable

—Zoe Field, Principle Lawyer, Royal Mail Group

Venue details

Radisson Edwardian Leicester Square Hotel
St. Martins Street
Leicester Square
London
WC2H 7HL

Tel. + 44 (0)20 7930 8641
Fax. + 44 (0)20 7451 0191
Email. reshamp@radisson.com

Click here here to visit the website.

The perfect hideaway boutique hotel in the heart of the West End. Tucked between the National Gallery and the Square itself, the Leicester Square is cool, minimalist and clutter-free with pale leathers and original art throughout. A great seafood café, the Bar & Restaurant is a chic and intimate space with a pleasantly relaxed vibe. 

This really is the perfect West End Location. To one side the National Gallery, Trafalgar Square and St James' Park, Buckingham Palace and Westminster. To the other, Leicester Square and theatre land, Soho's hip restaurants and nightlife, bustling Chinatown and Covent Garden's speciality shopping. 

Download latest brochure:

Essential_Management_Skills1 (2,605KB)

 

Trainers

Our People

Tamsin Eedle

Tamsin Eedle - Senior Consultant - has 20 years’ experience in delivering training and consultancy in most areas of business and professional communication skills.

Tamsin has worked with a wide variety of different clients in both the public and private sectors. Her training experience includes the Information Technology, Retail, Telecommunications, Publishing, Finance, Housing and Libraries sectors. Tamsin has trained at all levels including senior managers, graduate recruits, professional staff, supervisors, secretaries and support workers. 

Key areas of expertise:

  • Appraisals
  • Assertiveness
  • Business writing skills
  • Coaching
  • Coping with aggression and conflict
  • Customer care
  • Influencing
  • Management and leadership
  • Meetings
  • Mentoring
  • Personal effectiveness
  • Supervisory skills
  • Team building/team working
  • Training techniques

Testimonials

“Well presented and delivered ”

— Prajesh Damani, Global Assurance Manager,
ACCA

Run courses In-Company

If you have 4 or more people who would benefit from this training, why not consider running it in-house?

 

  • Tailored content
  • Significant cost savings
  • Choice of time and location
  • Flexible delivery options

 

Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.

 

Email this page to a friend