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• Course Details

Essential Management Skills

The Programme

Day One

09:30	Welcome, introduction and outline of objectives
10:00	What 'management' really means and putting it into practice Identifying the key skills, qualities, competencies of an effective manager The 'cycle of management' and the importance of planning, organisation, control, leadership and motivation
11:00	Leadership versus management and how that applies to you Leadership: the path to management. Where are you on the pathway? What are you aiming for? Understanding your management style and how it affects others in order to achieve best results
13:00	Lunch
14:00	Putting it into practice: team leadership and decision-making Planning and decision-making: building up your manager's toolkit Developing a systematic approach to decision-making
14:45	Team working and how to improving team performance Why teams succeed and fail: stages of team development, team roles and team building exercises Setting personal and team objectives: creating a high achievement environment
15:30	Tea
15:45	Generating motivation and improving team performance Whose job is it to motivate? What are motivators and de-motivators? Understanding your team's motivation Dealing with sickness, absenteeism and staff turnover
16:30	End of day one

Day Two

09:30	Working with others: how to communicate and encourage Questioning techniques and listening skills Interpersonal sensitivity, body language
11:15	Coffee
11:30	How to influence: improving the impact you make Reviewing and improving your personal influencing style Communicating assertively: key communication tools and techniques Knowing who you are dealing with
12:30	Lunch
13:30	Communication and problem solving Participants will be split into small groups to work on a case study based around communication and problem solving.
14:30	Running and participating in meetings Defining the purpose and objective of a meeting, setting the agenda Rights and wrongs How to deal with difficult employees and situations
15:00	Tea
15:15	A practical approach: working on business-related scenarios Participants will learn how to give feedback and to deal with conflict successfully through a mix of practical exercises and case studies.
16:30	End of day two

Day Three

09:30	Time management and prioritisation How to manage time effectively and efficiently: planning and organisation Prioritising workload: handling the 'time bandits'
11:00	Delegation and empowerment Dos and don'ts of delegating Barriers to delegation Empowerment and the need to trust individuals
12:00	Essentials for performance management What the process comprises: from objective setting to performance monitoring Best practice performance management tools and techniques Approaches to shaping performance, coaching and mentoring staff
14:00	Appraising and developing staff How to handle underperformers and challenge high achievers Practical approach: conducting an appraisal interview
15:15	Tea
15:30	Managing change successfully Understanding the drivers of change Dealing with differing reactions to change The change transition curve: immobilisation versus integration
16:30	Action planning: the key actions to be implemented when back at work
17:00	End of day three

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