Leading and Managing People, Projects and Performance

Essential Management Skills

09:30
Welcome, introduction and outline of objectives
10:00
What 'management' really means and putting it into practice
  • Identifying the key skills, qualities, competencies of an effective manager
  • The 'cycle of management' and the importance of planning, organisation, control, leadership and motivation
11:00
Leadership versus management and how that applies to you
  • Leadership: the path to management. Where are you on the pathway? What are you aiming for?
  • Understanding your management style and how it affects others in order to achieve best results
13:00
Lunch
14:00
Putting it into practice: team leadership and decision-making
  • Planning and decision-making: building up your manager's toolkit
  • Developing a systematic approach to decision-making
14:45
Team working and how to improving team performance
  • Why teams succeed and fail: stages of team development, team roles and team building exercises
  • Setting personal and team objectives: creating a high achievement environment
15:30
Tea
15:45
Generating motivation and improving team performance
  • Whose job is it to motivate?
  • What are motivators and de-motivators?
  • Understanding your team's motivation
  • Dealing with sickness, absenteeism and staff turnover
16:30
End of day one

 

 
Looking for in-company delivery?  

The whole course was relevant, useful and put together well. I was kept interested and stimulated, especially by the mix of case studies and role-plays. One of the best I attended. Thank you.

— Gaye Bentham,
First Islamic Investment Bank

I really enjoyed the course. It has made me look over my working practices and understand what areas I can develop and perform better in.

— Rose Hircock, Supported Housing Manager,
Shepherds Bush Housing Association

Superb experience and good to network with other new managers. I have the key management skills to build on.

— Lee Pickering, Sales Development Manager,
Arco

Overall an excellent course. Great facilitative knowledge, examples and practice.

Imperial Tobacco NZ