Leading and Managing People, Projects and Performance

Essential Management Skills

09:30
Working with others: how to communicate and encourage
  • Questioning techniques and listening skills
  • Interpersonal sensitivity, body language
11:15
Coffee
11:30
How to influence: improving the impact you make
  • Reviewing and improving your personal influencing style
  • Communicating assertively: key communication tools and techniques
  • Knowing who you are dealing with
12:30
Lunch
13:30
Communication and problem solving
Participants will be split into small groups to work on a case study based around communication and problem solving.
14:30
Running and participating in meetings
  • Defining the purpose and objective of a meeting, setting the agenda
  • Rights and wrongs
  • How to deal with difficult employees and situations
15:00
Tea
15:15
A practical approach: working on business-related scenarios
Participants will learn how to give feedback and to deal with conflict successfully through a mix of practical exercises and case studies.
16:30
End of day two

 

 
Looking for in-company delivery?  

An excellent introduction to management skills

— Martin Coard, Planning and Industrial Engineering Manager,
Howden UK

I really enjoyed the course. It has made me look over my working practices and understand what areas I can develop and perform better in.

— Rose Hircock, Supported Housing Manager,
Shepherds Bush Housing Association

Superb experience and good to network with other new managers. I have the key management skills to build on.

— Lee Pickering, Sales Development Manager,
Arco