Leading and Managing People, Projects and Performance

Essential Management Skills

09:30
Time management and prioritisation
  • How to manage time effectively and efficiently: planning and organisation
  • Prioritising workload: handling the 'time bandits'
11:00
Delegation and empowerment
  • Dos and don'ts of delegating
  • Barriers to delegation
  • Empowerment and the need to trust individuals
12:00
Essentials for performance management
  • What the process comprises: from objective setting to performance monitoring
  • Best practice performance management tools and techniques
  • Approaches to shaping performance, coaching and mentoring staff
14:00
Appraising and developing staff
  • How to handle underperformers and challenge high achievers
  • Practical approach: conducting an appraisal interview
15:15
Tea
15:30
Managing change successfully
  • Understanding the drivers of change
  • Dealing with differing reactions to change
  • The change transition curve: immobilisation versus integration
16:30
Action planning: the key actions to be implemented when back at work

 

 
Looking for in-company delivery?  

An excellent introduction to management skills

— Martin Coard, Planning and Industrial Engineering Manager,
Howden UK

I really enjoyed the course. It has made me look over my working practices and understand what areas I can develop and perform better in.

— Rose Hircock, Supported Housing Manager,
Shepherds Bush Housing Association

Superb experience and good to network with other new managers. I have the key management skills to build on.

— Lee Pickering, Sales Development Manager,
Arco