Effective Change Management
The Need for Change
- Why organisations need to change - the strategic rationale
- The nature and levels of change - from strategic to personal
The Change Context
- The importance of understanding the context of change
- Key elements in defining context: the change kaleidoscope
- Organisation culture and the impact on change
- Who will be affected by change? Stakeholder mapping
Implementation Options
- The type of change to be introduced and the implications
- Styles of managing change - which is most appropriate?
- Change start points; top-down, bottom-up or pilot sites?
- Change targets and objectives
- The role of leaders and other change agents
- Identifying change agents
- Levers for managing change
- The politics of change and the need to develop alliances
- Overcoming individual barriers to change; the change curve
- The importance of effective communication
- Change tactics - ‘when’ and ‘how’ to change
Monitoring Progress and Maintaining Momentum
- Appropriate measures and methods of review
- Avoiding a return to the past
Personal Development
- Developing your skills and competencies in change management
- Personal action plan