The HR Administrator's Role
Your HR Role
- Identifying the role of the HR function and where you fit in
- Identifying who are your customers/clients? - what do they expect?
Effective Face-to-face Communication
- Interacting confidently and positively with others
- Using listening and questioning effectively
- Developing an assertive style and dealing with difficult people
What Records to Keep
- Maintaining records, systems and libraries
- Security and confidentiality and employee access to records
- Absence recording and controlling
Employment Law
- Clarifying employee rights
- Where Equal Opportunities and discrimination fit in
- The discipline and grievances and dismissal procedures
The Recruitment Process
- Writing effective advertisements
- Processing applications and short-listing candidates
- Developing guidelines for successful interviewing
- Offers of employment and references Implied and expressed terms
- Termination of employment, notice periods and contractual rights - exit interview
