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Frequently Asked Questions

1. How do I book?
   All public courses and conferences can be booked online. If you have received JSB marketing literature in the post you can fill out the booking form attached and send it back via fax to 020 8371 7053.
2. When will I receive Joining Instructions for your Public Courses and Conferences
   Joining instructions - including a programme, venue details and map - are sent to each participant approximately one month before each course or conference.
3. Are there any special discounts available?
   All members of recognised professional bodies and institutes, including: CIPD, Law Society, The Institute of Legal Executives, IMC, and participating CPD schemes are entitled to a 5% discount off all JSB Public courses.
   Multiple bookings discount:
   If you are booking more than one person on a public event you can receive a 20% discount on the lesser priced bookings. Please note this discount only applies if all bookings are made together.
   Discounts for registered charities:
   Registered charities receive 25% discount on all our public events. Simply quote your registered charity number when booking.' into the FAQs under the appropriate titles
4. How and when do I pay?
   Payment for Public Courses and Conferences, unless expressly agreed by JSB, must be received in full before attendance at the event. Payment can be made by cheque, BACS or Visa/MasterCard.
5. What is the dress code?
   The dress code for all JSB Public Courses and Conferences is smart/casual.
6. What are the timings of your Public Courses and Conferences?
   JSB Public Courses and Conferences run from 9.00/9.30am to 4.30pm/5.30pm - final timings are sent in your joining instructions.
7. What refreshments are offered on Public Courses and Conferences?
   Fees include tea, coffee and lunch. If you have any special dietary requirements, please call Public Course Enquiries on +44 (0)20 8371 7010.
8. Is there a smoking policy on JSB Public Courses and Conferences?
   Yes. JSB venues are strictly non-smoking within the training and conference rooms and refreshment areas. It is illegal to smoke on the premises and smoking is not permitted anywhere within the building.
9. What is your policy for special needs requirements?
   We are happy to accommodate special needs requirements wherever this is possible. Please call our Public Course Enquiries team on +44 (0)20 8371 7010 to discuss your requirements.
10. What if I need to book accommodation?
    All JSB Public Courses and Conferences are non-residential. Further details will be included in your joining instructions.
11. Are participant numbers restricted on your Public Courses?
    Yes, numbers on Public Courses are restricted to ensure that participants receive a personalised service. The number of participants accepted per group is published at the top of the course outlines.
12. Where do Public Courses and Conferences take place?
    All Public Courses and Conferences are available in London, with some events taking place in Edinburgh and Manchester. Our Law on the road™ series has dates in Birmingham, Bristol, Cambridge, Edinburgh, Milton Keynes, Leeds, Leicester, Manchester, Newcastle and Reading. See each course or conference description for venues.
13. Can I speak to other organisations that you've worked with in my sector?
    Yes, we would be happy to put you in contact with clients in your sector with whom we have worked. Please call our In-company Client Services team on +44 (0)20 8371 7011 for details.