Mediation and Strategic Conflict Resolution NEW
| Maximum 20 participants | 1-day interactive seminar |
|
London - 5 Nov 2008 |
|
| London | £525 + VAT |
In brief:
Conflict between staff and colleagues is an inevitable feature in any workplace, however getting to grips with management strategies in this area can be a challenging process for HR. Successfully handling conflict and resolving disputes can have multiple advantages for business performance - improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management. With the current overhaul of legislation in this area led by the Employment Bill reform and the continued support for mediation from the courts and tribunals it is essential for HR to keep abreast of developments in this area. Mediation requires many skills. Yet without the thinking behind the process as well as a strategic implementation plan, no company will be fully equipped to use this form of alternative dispute resolution to their full advantage.
Designed for:
HR professionals, line managers, in house councillors and legal advisers, policy advisers, employee communication professionals and employee and industrial relations officers.
Seminar highlights:
- Learn how mediation can be linked to core business objectives and understand the legal framework surrounding alternative dispute resolution
- Evaluate the behavioural and emotional reasons behind conflict at work
- Get to grips with the mediation process and the different styles of mediation which can be used
- Gain practical advice on how to manage relationships successfully in your workplace
- Hear a best practice case study from King's College Hospital NHS Foundation Trust on how to set up a workplace mediation scheme successfully