Developing People, Organisations and HR Strategy

What is mediation and why is it so important?

• Understanding the history behind mediation

• Addressing the key principles and aims of mediation

• Why is mediation needed: the business case for mediation and advantages over litigation

Understanding the law behind mediation and legal implications for the future

• The Gibbons Report, Civil Procedure Rules and the Employment Bill reform

• Court support for mediation

• Understanding mediation in relation to disciplinary and grievance procedures

• Mediation clauses and the contract of employment

Interactive session: Evaluating the behavioural reasons behind conflict at work and identifying conflict hotspots in your organisation

• Why does conflict exist in the workplace and understanding the ‘conflict triangle’

• How to identify the root causes of conflict in the workplace and recognise the early stages of disruption

• Gain an insight into the mind of the troubled employee

• The difficult person perception

Dealing with conflict successfully: Strategic advice on managing relationships and developing interpersonal skills

• Learn how to successfully manage complex relationships to avoid conflict: overcome problems such as job hierarchy, job security and competitiveness

• The importance of communication, confidentiality and rapport building

• Working with emotion: learn how to manage cultural and behavioural clashes

Case study: Integrating the mediation process into the workplace and ensuring successful conflict resolution

Gearing up for mediation and creating a workplace structure that works in your organisation

• Identifying where your organisation wants to be in relation to mediation techniques

• Deciding where the mediation function should sit within the workplace

• Implementing a workplace structure: choosing between internal or external mediators and deciding upon the best course of action to take

• Planning for mediation and gathering information

The process in practice and evaluating different mediation styles

• Understanding facilitative, transformative and evaluative mediation and deciding which style best suits your organisation

• The phases of mediation and evaluating the role of the mediator

• Effectively managing the mediation process: record keeping and time management

Interactive session: Where to go from now? Turning theory into practice in your organisation

• Where will mediation fit within your organisation and in what shape and form?

• Next steps: Create an effective HR strategy and ensure participation from the within the workforce

Close of seminar