| 09:00 |
Registration and Coffee
|
| 09:30 |
Introducing the concept of performance management
- Defining and scoping performance management: why it means different things to different people
- Examining the levels of performance management: individual, team, departmental, organisational
- Outlining the processes underpinning successful performance management systems
- What makes performance management effective?
- What are the benefits of an effective performance management system?
- Integrating performance management systems into business practices, and aligning them to strategic planning processes
|
| 11:00 |
Coffee
|
| 11:15 |
Understanding the link between organisational values and performance
- The importance of aligning performance management with organisational values: the impact on the bottom line
- How does a successful performance management scheme support organisational values?
- Identifying, measuring and developing competencies that reinforce organisational values
|
| 12:00 |
Lunch
|
| 13:00 |
Strategy development, change and cascaded objective setting
- The development of strategy - a review of approaches: emergent versus planned and the implications for performance management
- How to set objectives that meet corporate, team and individual needs: exploration of vertical and horizontal integration, needs of matrix management and multifunctional roles
- How to write SMART objectives that support organisational performance
- Designing a scheme that incorporates ongoing flexibility and responsiveness to in-year changes
|
| 14:30 |
Tea
|
| 14:45 |
Performance appraisal and ratings
- What to appraise? The use of competencies and alternative options: pitfalls and benefits
- How to overcome problems of ratings 'drift': exploring options and approaches to assist you in designing a rating scheme that works
- The annual performance cycle and in-year review: tracking and adapting to create a responsive and ongoing performance management approach
- Balancing the informal with the formal - empowering your managers and avoiding bureaucracy
- Tailoring for your organisation, and different employee levels and areas, whilst maintaining fairness and consistency
- Training your appraisers to enhance performance
- Managing poor performance: ensuring your processes for addressing underperformance align with your performance management scheme
|
| 16:30 |
End of day one
|
