Developing Your Personal Impact and Building Productive Relationships
Pre-course activity
You will be sent an activity to complete which asks you to keep a ‘behaviour log’ . This will help to set the context of the workshop and will be used on the day as part of the workshop activities.
Perception of Yourself and the Image Portrayed to Others
- Defining assertive, aggressive and submissive behaviour – how do others perceive you?
- Identifying the ‘emotional footprint’ you want to leave with others
- Presenting your point of view - helping others shape and develop their ideas of you
Your Strengths/Weaknesses and Tips & Techniques
- The dynamics of interpersonal relationships
- The essence of assertiveness and it’s value for you personally and in the workplace
- Adopting appropriate body language and voice tone to be consistent with the message you intended
Social Styles in Practice
- What are the different social styles and which is your comfort zone?
- How do you display this preference and how does that impact your communication with others?
- How to develop flexibility between the styles to build more effective relationships with all styles
Dealing with Conflict
- How to deal successfully with negative behaviour
- Understanding the need for conflict and how to use it to your advantage
- Handling personal attacks professionally and dealing with sensitive issues confidently
Personal Development
- Making positive changes in your interpersonal style to fit your personal strategy
- Developing your skills when giving and receiving feedback
- Practising active listening skills and effective questioning techniques