Relationship Management
JSB, Hemsley Fraser, JSB Training and Development, JSBonline, seminar, course, workshop, interactive, Relationship Management, relationship, building relationships, CRM, client relationship management, effective relationships, partnership, approach, longer term, relationships, long term, engage, customers, building rapport, client needs, developing, listening, questioning, skills, relationship management, manage resistance, adapt, personal styles, sales style, successful customer relationships, Sales professionals, consultative sales, positive relationships, consultative, added value, selling model, improve results, generate opportunities, commercial awareness, client, behaviours, deliver solutions, win business, Value Added Sales Models, Delivering Targets, personal presentation, body language, personality, customer's style, Building network of contacts, the competition, Differentiating, your products, service, sales strategies, strengths, weaknesses, persuasion, influencing
In association with  | |
| 2-day workshop | |
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London - 14-15 Jan 2009, 22-23 Apr 2009 |
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| London | £899 + VAT |
In brief:
Building a partnership approach is the focus of this two-day workshop. It will enable you to build longer term relationships and engage more confidently with your customers, driving longer term, more productive relationships. During this two-day workshop delegates focus on building rapport, identifying client needs and developing the listening and questioning skills of relationship management. Delegates will also learn how to manage resistance and adapt personal sales styles to suit each customer. At the end of the workshop you will able to take away copies of the sales models used during the two days which will enable you to continue to achieve the results you want from building successful customer relationships.
Designed for:
Sales professionals who need to use a consultative sales approach to understand customer needs to develop current solutions. Additionally, any business professionals who act in an advisory capacity and whose role requires them to develop positive relationships with their customers.
Training highlights:
- Move towards a consultative and added value selling model to improve results and generate opportunities
- Identify the root cause of your customer's problems and offer the ideal solutions
- Understand the effect of your sale on your customer’s business
- Know how to blend people, product and process together to make a difference
- Create a greater commercial awareness of your client
- Ensure that you understand and deliver both tangible and intangible benefits to your customers
- Develop the skills and behaviours needed to successfully deliver solutions that win business
- Be aware of client developments and market trends
Read more about what this course covers
This event is CPD accredited.
