Communicating Effectively in the Workplace NEW
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In association with  | |
| Maximum 14 participants | 1-day course |
|
London - 5 Nov 2010, 7 Feb 2011, 9 May 2011 |
|
| Hemsley Fraser | £579 + VAT |
In brief:
This one day introductory level course introduces you to the core skills that underpin effective communication: skilled questioning, focused listening and confident voicing of your views. You will learn how to achieve greater success and openness in your work-based relationships. The course contains interactive sessions that will help you to develop your confidence in using more effective questioning and listening skills, and you will leave with a Personal Action Plan identifying the key changes to make.
This event is CPD accredited.
Designed for:
Individuals who want to improve their confidence, gather information, build relationships and persuade internal and external audiences.
Training highlights:
- Communicate more effectively
- Gain new information through effective questioning techniques
- Pick up on hidden messages
- Actively listen for feelings as well as meaning
- Use techniques to check and build the understanding of others
- Increase your confidence when communicating face-to-face
The Programme
Effective Communication
- Identifying and using different communication styles
- Barriers to effective communication
- Understanding the other person's perspective
The Impact of Poor Questioning and Listening
- Creating confusion and misunderstanding
- Losing new ideas and stifling creativity
- Causing frustration and de-motivation
Good Questioning Skills
- Understanding when and how to ask a question
- Taking the time to question - rather than answer
- Using probing techniques to gather information
Good Listening Skills
- Improving your concentration when listening
- Learning how to listen for feelings
- Demonstrating appreciation of the other person's point of view
Putting it into Practice
- Communicating with confidence
- What others say may not be what you hear
- Creating a Personal Action Plan to communicate more effectively
Venue details
Run courses In-Company
If you have 4 or more people who would benefit from this training, why not consider running it in-house?
- Tailored content
- Significant cost savings
- Choice of time and location
- Flexible delivery options
Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.
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