Learning and Development for Retail and Trade organisations
Whether your business is in retail or trade, you will constantly be working on the quality of key relationships with staff, customers and suppliers. In addition you will be safeguarding your relationships and reputation with the media, banks and insurance companies, recruitment and training agencies, delivery companies – the list goes on.
Whenever we interact with people we need to be able to use a range of skills. How skilled is your organisation in recruiting, selecting, managing, supervising and motivating staff? Being responsible for a multicultural workforce, how confident are you of avoiding litigation through transgressing employment, diversity and inclusion laws? When dealing with customers face-to-face, on the phone or in writing, what level and style of interpersonal skills are revealed in the customer care they provide?
In a fiercely competitive environment on the high street and via the Internet, when consumer spending is squeezed and bank lending is more expensive and harder to obtain, the qualities, behaviours and skills of your staff will be a key factor in your future success.
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Helping your HR and personnel professionals to anticipate new developments and ensure that policies and procedures are up-to-date. JSB has expertise in all areas from employment status to TUPE. |
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Talk to us about how we work in your sector by calling +44 (0)20 8371 7017
or outline your requirements