Terms & Conditions

Open courses, seminars and conferences

Booking conditions

It is a condition of attendance that the event has been pre-paid. Your booking will be confirmed in writing within five working days of our receiving your completed booking form.

If you do not receive confirmation within ten days, please telephone us on +44 (0)20 8371 7010.

Payment

Unless otherwise expressly agreed by JSB, payment either by cheque, BACS or credit card must be received within 14 days from the date of invoice, or five days before the event to which this invoice relates, whichever is earlier. Please make cheques payable to JSB Group Ltd. It is a condition of attendance that the event fee has been pre-paid. In the event of late payment we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998.

Joining Instructions

An event programme, details of the venue and map will be sent to each participant with joining instructions approximately three weeks before the event.

Cancellations and refunds

Cancellations/refund requests must be made in writing.
The following charges apply if you cancel:

• 29+ days before an event = 20% of the event fee.
• 15-28 days before an event = 50% of the event fee.
• 1-14 days before an event = 100% of the event fee.

Delegate substitution

If you would like to make a substitution, please call us on+44 (0)20 8371 7030 and we will be happy to help you. Substitutions can be made at any time without incurring a penalty.

Transfers

• Transfers made 15+ days prior to an event will be charged at 20% of the event fee.
• Transfers made 1-14 days prior to an event will be charged at 50% of the event fee.
• The transfer option only applies to delegates who are transferring to a different date for the same event.
• Delegates must specify their choice of transfer date at the time of transfer.
• The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all outstanding invoices will be due.
• The original event invoice must be paid in full prior to a transfer invoice being issued.

JSB reserves the right to cancel events, change venues (within the same city) and substitute speakers at its discretion. Where events are cancelled by JSB, delegates will receive a full refund for course fees paid, if alternative dates offered are not acceptable. Views expressed by trainers are their own. JSB disclaims liability for advice given or views expressed by any trainer or in any notes or documents provided to participants.

JSB never releases your personal details to any company or organisation outside the JSB Group for mailing or marketing purposes. We would like to send you, from time to time, details about other JSB services, which we hope will interest you. If at any time you do not wish to receive such information, please write to us so that we can amend our records accordingly.

 

The Advanced Certificate in Employment Law

Payment

Payment must be received in full no less than five working days before attendance at the student’s first ACEL module or no later than 28 days after acceptance of the student’s application to enrol on the ACEL, whichever date is the earlier.

Transfers

For transfers (requests must be in writing) received by JSB more than 15 working days before the start of an ACEL module, we make no charge in respect of the student’s first transfer and we make an administration charge of £100 (+VAT) in respect of each subsequent transfer. For transfer requests received by JSB 15 or fewer working days before the start of an ACEL module, we charge an administration fee equal to 33% of the standard module fee (standard module fee £550+VAT).

Cancellations

Where a student withdraws from ACEL, he/she will be liable for the full amount of the ACEL fee, less a deduction of £200 (+VAT) in respect of each module not attended. JSB reserves the right to cancel modules, change venues (within the same city) and substitute trainers, tutors and consultants at its discretion.

 

Professional Development Programmes

Payment

Unless otherwise expressly agreed with JSB, payment either by cheque, BACS or credit card must be received within 14 days from the date of invoice, or five days before the date of the first module, whichever is earlier. Please make cheques payable to JSB Group Ltd. It is a condition of attendance that the event fee has been pre-paid. In the event of late payment we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998.

Cancellations and refunds

• Cancellation requests must all be made in writing
• If a registered participant cancels before attending module one the following charges apply:
  • 29+ days before = 10% of the event fee
  • 15-28 days before = 20% of the event fee
  • 1-14 days before = 40% of the event fee
• Once the first module has been attended there will be no refund option
• Up until 7 days before module one, the registered participant can make a substitution for which there will be no charge

Transfers

• Prior to attending module one, the registered participant can transfer to the next iteration of the programme for the following set charges:
  • 29+ days before module one = £150
  • 0-28 days before module one = £220
• There will be a transfer charge of 50% of the event fee for those requests received once the programme has commenced
• The 50% transfer charge will enable participants to attend the whole of the next programme as it is not possible to transfer individual modules

 

JSB Webinars

Payment

Unless otherwise expressly agreed by JSB, payment either by bank transfer or credit card must be received within 14 days from the date of invoice, or five days before the webinar to which this invoice relates, whichever is earlier.

Registration

• Login details will be sent to each participant approximately seven days before the webinar
• Login details are for the use of the registrant and should not be forwarded to third parties
• Participation at a JSB webinar may require you to configure your software settings. Full details about minimum requirements are available on request. JSB accepts no liability for failure to access the webinar because of technical issues.

Cancellations, transfers, substitutions

• Cancellation requests must be made in writing. The following charges apply if you cancel:
  • 8+ calendar days before the webinar = 50% of the webinar fee
  • 0-7 calendar days before an event = 100% of the webinar fee
• Participants may transfer to another scheduled webinar if the request is received in writing at least 48 hours before the event. Any fees paid will be credited to the new webinar
• Participants may not transfer their registration with less than 48 hours notice but will have the opportunity to register for another webinar at a 50% discount
• Substitutions can be made at any time without incurring a penalty