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Terms & Conditions

Booking conditions: Public Courses, Seminars and Conferences

It is a condition of attendance that the event has been pre-paid. Your booking will be confirmed in writing within five working days of our receiving your completed booking form. If you do not receive confirmation within ten days, please telephone us on +44 (0)20 8371 7010.

Payment

Payment can be made by cheque, credit/debit card or BACS. Our payment terms are 14 days from date of invoice. In any event, JSB reserve the right to refuse admission if payment has not been received prior to attending your course. In the event of late payment we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998.

Cancellations and refunds

The following charges apply if you cancel:

• 29+ days before a course = 20% of the course fee.
• 15-28 days before a course = 50% of the course fee.
• 1-14 days before a course = 100% of the course fee.

Delegate Substitution

If you would like to make a substitution, please call us on 020 8371 7030 and we will be happy to help you. Substitutions can be made at any time without incurring a penalty.

To transfer

• Transfers made 15+ days prior to a course will be charged at 20% of the course fee.
• Transfers made 1-14 days prior to a course will be charged at 50% of the course fee.
• The transfer option only applies to delegates who are transferring to a different date for the same event.
• Delegates must specify their choice of transfer date at the time of transfer.
• The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all outstanding invoices will be due.
• The original event invoice must be paid in full prior to a transfer invoice being issued.

JSB reserves the right to cancel events, change venues (within the same city) and substitute speakers at its discretion. Where events are cancelled by JSB, delegates will receive a full refund for course fees paid, if alternative dates offered are not acceptable. Views expressed by trainers are their own. JSB disclaims liability for advice given or views expressed by any trainer or in any notes or documents provided to participants.

JSB never releases your personal details to any company or organisation outside the JSB Group for mailing or marketing purposes.We would like to send you, from time to time, details about other JSB services, which we hope will interest you. If at any time you do not wish to receive such information, please write to us so that we can amend our records accordingly.