Client and Customer Care

A highly interactive workshop that will help your people develop the core skills in effective client or customer care. Whatever their role and responsibilities, each participant will understand the nature of their contribution to effective client or customer care, the standard they need to meet and the way they need to behave.

Individual benefits

• The ability to make a difference
• Personal authority and impact
• Enhanced ability to influence people and events
• Satisfaction in a job well done

Organisational benefits

• Long-term, mutually beneficial relationships with your customers and clients
• Active loyalty – becoming their provider of first choice
• Clients and customers who are ambassadors for your organisation
• Profitability – customers and clients willing to pay the price for the value you deliver

What the training covers

• Recognising good and bad customer care behaviours
• Being an ambassador for your organisation
• Understanding your customer
• Building positive relationships
• How your personal image reflects your organisation's 'brand'
• Developing self-confidence and building influence
• First impressions and building rapport
• Effective approaches to dealing with different people
• Using alternative perspectives to communicate your key messages
• Handling difficult people and situations