Complete HR Business Partnering

Complete HR Business Partnering *NEW*

Providing forward-looking and ambitious HR professionals with the knowledge, skills and behaviours that they need to enhance the impact that they have at their organisation.

Please call us on
+44 (0)20 8371 7010 for dates.

Price: £1,430 + VAT
   Special offers

The business partner support model has been around for over a decade now, however the challenges for HR Business Partners have remained consistent. What is a HR Business Partner and how do you develop a business partner role?

HR Business Partners continue to be drawn into operational tasks, caught between responding to both corporate and business needs and struggling to attract the necessary talent. These are just some of the challenges contributing to the HR Business Partner’s failure at being strategic.

What can you expect from the comprehensive 3 day programme?

Complete HR Business Partner programme is designed to equip HR Business partners with the knowledge, skills and techniques to tackle these challenges and realise the true value the role can deliver. The programme offers the chance for HR professionals to develop their skills and behaviours to improve their effectiveness as well as to develop their functional knowledge whilst learning alongside their peers experiencing the same challenges.

You will begin your learning journey with a pre-course webinar to ensure you are ready for the three day programme and finish with a post-course webinar designed to action learning and help you pave your way forward.

Highlights include:

  • Understanding the critical skills required to be a high performing business partner
  • Building your confidence, credibility and business acumen to become  a strategic HR leader within your organisation
  • Developing both the skills and functional expertise to excel as a strategic partner
  • Work on the challenges you are currently experiencing with the benefit of on the spot coaching from trainer Angela Qureshi
  • Building a toolkit to enable you to tackle issues you are faced with at work with a range of approaches and appropriate solutions
  • Develop an action plan to supporting business strategy delivery and planning for future success
  • Networking with HR professionals experiencing the same challenges


The successful HR Business Partner

  • The underlying principles and requirements of HR Business Partnering
  • How to apply the principles of Business Partnering to your role and organisation
  • What are the core capabilities that you need to develop to be a successful Business Partner?

Strategic HR unpacked

  • What are the key people issues that you face as an HR Business Partner?
  • Practical approaches to managing key people issues
  • Business acumen: what is it and how to acquire it for your organisation
  • Why and how HR activity impacts business outcome

These sessions are highly interactive, involving small group discussions and plenary knowledge share. You will also have the opportunity to assess your current knowledge and practice and determine your priority next steps for back at your organisation.

Business Partner as business consultant

  • Building your toolkit: applying a range of analytical approaches to HR situations to determine root causes and appropriate solutions
  • Partnering in different ways to achieve different ends
  • Selecting the right HR activity to achieve the intended results

You will have the opportunity to apply the tools to your own work scenarios through small group activity, supported by tools you can take away.

Click on 'Day 2' to see what will be covered on the second day.


HR analytics and measurement: an overview

  • Why and how are analytics essential to delivering impact?
  • Exploring your experiences and utilising analytic reporting techniques available to you
  • Addressing the challenges of measurement

Practical ways in which the Business Partner can use HR analytics and measurement

  • Using data and indicators to discover priority people issues for your business areas
  • Developing sound business cases for action that persuade investment in HR activity
  • Assessing that your HR activities are delivering the intended impact and value, and proving return
  • Supporting business strategy delivery and planning for future success

These sessions are supported by group work and practical application of the essential content covered applied to examples from your own organisations.

Developing the skills of a high performing Business Partner

  • Explore the behaviours and interpersonal skills that will enhance your influence as an HR Business Partner

Group activity: Building your credibility and impact

This session will be an opportunity to learn about and apply those core skills that will enhance the way in which you interact as a Business Partner. You will also be able to practice and share feedback on those key persuasion and influencing techniques that are vital to build credibility with your business managers and directors.

Enhancing your partnering relationships

  • Assessing and extending the reach of your stakeholder relationships
  • Moving your relationships forward to be partnering on work with increased impact
  • Discover how to build your networks and raise your profile
  • The HR Business Partner as Trusted Advisor – enhance your core consulting skills

Apply assessment frameworks to reflect on the strategic nature and scope of your current business relationships and leave with concrete plans for how to take these relationships forward.  

Click on 'Day 3' to see what will be covered on the third day.


The HR Business Partner as change agent: ensuring initiatives deliver

  • Understanding change, and how to ensure as an HRBP that change projects and initiatives deliver their intended outcomes
  • Building your change toolkit: what to do as an HRBP across different types of change projects, from organisation led restructures to departmental or HR led initiatives – things to do to make sure they deliver

Try out the tools with your own live projects to assess and determine ways forward to ensure success.

Drawing it all together: the HR Business Partner toolkit

  • Integrating your work across the three modules to create your high performing HRBP framework
  • Cross-coaching work that builds on your HRBP capabilities pre work, to help ground your learning back in your organisation

A review of where you are now, and establishing your priorities going forward

Your ongoing development pathway

  • Where next for you?
  • Establishing your support network


Angela Qureshi

Angela Qureshi

Angela Qureshi heads JSB’s Education sector and Strategic HR faculty. As an HR strategist and an experienced management consultant, trainer and coach, she has extensive experience at blue chip consulting firms; Ernst & Young and Andersen Consulting (now Accenture) and as Head of HR at a large University.

Angela’s current work includes: Delivery of a leadership development programme for senior managers, currently broadening to support a wider cultural change programme (ongoing); Supporting an HR department with a process of change to move towards a more strategically focussed, business partnering approach to HR provision, encompassed by the whole function (ongoing).  Angela brings useful experience and latest thinking from her work in an extensive range of sectors including professional services and finance.

Angela holds an MSc in Organisational Behaviour from Birkbeck College, University of London and a BSc Honours degree in Management Sciences from Warwick University.  Angela is a Level A and Level B British Psychological Society qualified Occupational Tester, and is licensed in the OPQ and MBTI instruments.

Key areas of expertise:

  • HR and organisation strategy
  • Business strategy development facilitation
  • Leadership, change management and organisation development
  • Management development skills
  • Performance management including objective setting, performance appraisal, training and development, motivation and reward
  • Operational HR including capability, discipline and grievance, sickness absence, case work, employment law for managers, recruitment and selection, role design and competency development

This course is designed for:

  • HR Advisors wishing to progress to a Business Partner role
  • HR Managers moving to a Business Partner role
  • HR Business Partners who wish to improve their performance
  • HR professionals who need the core skills of a business partner 

Pre-course Questionnaire

Special offers

Multiple booking discount

Receive a 20% discount when you book more than one event, or book more than one person on the same event. Please note this discount only applies to the lesser priced booking and when all bookings are placed together.

Registered charities

You are entitled to a 25% discount on your booking if you are a registered charity. This discount will show on your invoice once your booking is submitted. You will need your charity registration number for the booking form.

Choose the right approach for you:

Headset Face-to-face attendance   Book online

The most valuable form of learning delivery continues to be the face-to-face classroom-based event. Engaging with expert speakers and fellow participants in relaxed two-way discussion in a distraction-free environment offers a valuable and practical learning experience.

All JSB programmes take place in top venues in central London and participants report that they greatly value the opportunities that these events provide for learning and networking.

House In-house delivery   Get in touch

For groups of 4 or more people, any of our seminars and webinars can be tailored and delivered in-house. We will adapt case studies to suit your organisational culture and specific challenges. We ensure that the learning is engaging, relevant and easily applied.

Our webinars are designed to be as accessible as possible for all participants.


To join the webinar you will need to have Java installed on your computer. You can download and install Java quickly and easily here.

We use Webex to deliver our webinars. It is entirely web based - all you will need is an internet browser such as Internet Explorer, Firefox or Chrome. There is no requirement to download any files to use the Webex system.


You can only listen to the webinar over the internet through the Webex system, for which you will need headphones or speakers. A conference call dial in option is not available.

If you have any queries or need technical assistance, please contact us on
+44 (0)20 8371 7010 or safe_mailto('', 'email us')}.

Looking for team development?

Any course can be delivered on an in-house basis.

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