Personal Development › Conduct, Confidence and Communication training

Conduct, Confidence and Communication training

A popular in-house training option

This is a sample learning overview that we can design and deliver specifically for your organisation.

Welcome and objectives

  • Setting clear objectives for the day
  • Overview of our agenda
  • Agreeing how we will work together
  • Responding to what people have written in their pre-workshop questionnaires

Built and borrowed power

  • Drawing a distinction between the power we ‘borrow’ from our job title and our position in a hierarchy – and the power we build through the way we conduct ourselves, the confidence we have and the manner in which we communicate

Sources of confidence

  • Building the foundations
  • Understanding where confidence comes from
  • The impact of context, background and culture
  • Personal qualities
  • Uniqueness and selfhood – self-belief, self-esteem, self-awareness, self-reliance, self-acceptance

Brand and reputation

  • Creating a personal brand, building a personal reputation
  • How brands work – being distinctive, differentiated, and defined
  • Knowing who you are and what you offer
  • Brand management – taking control of your own brand and of the reputation you build

Managing other people’s perception of who we are

  • Working from the inside out – demonstrating, manifesting and giving evidence of the qualities we have
  • Authenticity – being true to who we are
  • Being the best we can be
  • Being ourselves with skill
  • Making the commitment to excellence

First impressions

  • Working from the outside in
  • Taking control of the evidence
  • Personal presentation
  • Conveying an aura of self-command and self-possession
  • Non-verbal communication
  • Owning the space and controlling the time


  • How to achieve authority and gravitas
  • Choosing to be there
  • The power of connection
  • Being fully present
  • Coming out from the bunker – being accessible and available to other people
  • Harnessing our nervous energy
  • Using the flow of adrenaline


  • Being fluent and articulate
  • Thinking and speaking in public
  • Verbal and non-verbal communication
  • Using language in an agile and compelling way
  • Flexing our communication style to connect to different people in very different contexts

Workshop close

  • Key points and action planning

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Learning channels

A wide range of learning methods ensures we deliver learning that is appropriate, specific and drives sustainable change.

These include

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delivery methods