Management, leadership and team development › Leading and Managing Virtual Teams

Leading and Managing Virtual Teams

Deal with current business realities: Optimise team performance from a distance

This is a sample learning overview that we can design and deliver specifically for your organisation.

The benefits of working remotely in a virtual team are many - increased responsiveness to customers, improved access to global markets, cost efficiencies and enhanced employee engagement. The challenge of leading and managing a virtual team to deliver those benefits is a demanding one.

Every organisation and every virtual team is different. It operates in a unique context and faces unique challenges. Common to every team is the need for effective, inspirational leadership – to build the team’s foundations, structure and culture and to clearly define roles and responsibilities.

As a team leader, you must develop the knowledge, confidence and skills you need to optimise this evolving way of working and to overcome the potential disadvantages that geography and distance can create.

This seminar provides an overview of the five key steps essential to leading a virtual team – and a forum to share experiences and to work towards a practical resolution of the difficulties you face in managing remotely.

Seminar highlights

Our leading and managing virtual, matrix and remote teams seminar will help you to:

  • Recruit virtual team workers who are suitable for the demands of this role
  • Understand what is required to manage tasks and people
  • Agree a clear communication strategy – and encourage feedback across the team
  • Use technology to help overcome barriers to effective communication
  • Work virtually with individuals to build trust, empathy and productive relationships
  • Recognise and harness team strengths of culture, diversity and difference

View typical programme content


09:00 Morning session

Context and challenges

  • Sharing insights into what makes virtual working so challenging
  • Mapping out the benefits that can be achieved by getting it right
  • Understanding the critical role of leadership
  • Overview  of the five-step model for leading and managing a high-performing virtual team

How to build the foundations

  • Get ‘the right people on the bus’. Selection criteria for people joining a virtual team
  • Make sure your recruits have the right qualities, attributes and skills
  • Build the team: lay the foundations, establish culture, purpose and objectives   
  • Gain clarity on roles, responsibilities and operational approach
  • Agree a clear communication strategy – throughout the team, to the wider organisation, externally and across time-zones

Afternoon session

How to create a high-performing team

  • How to build effective relationships, trust and empathy within the team
  • Coaching, giving and receiving feedback from a distance – and across the team
  • Managing tasks virtually. Getting the balance right between empowerment, accountability, autonomy and supervision
  • Flexing and adapting your leadership style in different situations and with different people
  • Harnessing team strengths of skills, team roles, cultures, diversity and difference

How to sustain and enhance team performance

  • Improve service delivery and responsiveness to customers
  • Improve retention of talent by enabling employees to work more flexibly
  • Increase productivity by continuous improvement and working smarter
  • Reduce costs by utilise sharper team processes that improve efficiency
  • Increase levels of engagement,  loyalty and discretionary effort
  • Further improve the focus, quantity and quality of communication

How to solve problems: making it all work for you and your team

  • Individual, paired and group work on participants’ unique issues and difficulties with virtual team-working
  • Closing questions and answer session. Planning your actions
  • The JSB facilitator will be available for optional follow-up coaching discussion(s) if required

17:00 Close of seminar

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