We regularly provide high-impact training to help employees manage their priorities, performance and deal effectively with work pressures. Often delivered for those in a professional services culture, we can adapt the programme outlined here to suit the specific needs of your people and organisation.
Participants will learn how to:
- Organise themselves and their workloads in the most effective and efficient way
- Develop practical strategies for handling workload, dealing with the pressures they face and preventing pressure turning into stress
- Understand the causes and the physiology of stress
- Diagnose stress in themselves and recognise the symptoms at an early stage
- Manage other people’s perception of their credibility and reliability
- Understand the causes of – and deal with – other people’s stress
View typical programme content
Typically run as a one-day programme, this is what the training may cover. It will be adapted and tailored to suit the needs of the participants from your organisation.
Big picture background – your organisation’s policies and approach to performance management, workloads, pressure and to supporting people who feel under stress.
The strategic dimension – the initiatives your organisation has put in place to provide that support and to create the best possible working environment.
Analysing the status quo – what makes the environment in which we work so pressured?
Practical tips and strategies for staying in control:
- Circles of influence and control – widening our circle or influence, developing and using our personal power
- The stimulus/response model. Choosing our reaction to the things that happen at work
- Get real. Recognising the things that cannot change
- Personal leadership and empowerment. Knowing what we want and where we are going
- The Hubble Factor – keeping a sense of perspective
- Three lenses – today, the week, the long term. Rising above the immediate pressures and seeing a way ahead
- Being at choice and not in survival – acting from decision not duress
- Self-organisation. Getting the basics right
- Energy, health and looking after ourselves. Diet, exercise, downtime and recreation
- The holistic approach – emotional, cognitive, physical, spiritual
- Self help – practical tips and coping mechanisms
- Self-analysis. Understanding the personality traits within ourselves that may contribute to stress – for example, being meticulous and obsessive about the inessential and the inconsequential
- Dealing with other people – active listening, clarifying tasks, being realistic about existing commitments, assertiveness
- The ‘Yes’ word. Avoiding the reflex yes. Making our yes willing but conditional
- Balanced self-assessment. Reminding ourselves of our successes, our achievements and the things that we have accomplished – as well as the things we could do better
- Fun. Humour. Remembering that these are great days in our life
- Accentuating the positive – the beneficial impact of pressure
- The difference between pressure and stress. How and why pressure can turn into stress
- The physiology and the impact of stress. The effects it can have, physical, mental and emotional. The impact on our productivity and performance
- Recognising the symptoms of stress in ourselves. Self-awareness and self-knowledge. Early stage diagnosis. Focusing on prevention rather than cure
- Barriers to talking openly about stress. Fear of being perceived as ‘weak’ and as ‘not coping’
- Breaking the taboo. Talking openly about our experience at work and about what we are feeling
- Empathy – understanding why other people may be feeling under pressure and are therefore behaving in a particular way
- Managing other people’s perception of the kind of professional we are and the kind of professional standards we have committed to. Projecting a confident and reliable persona. Building other people’s trust in you as a professional
- The programme ends with an action planning session in which delegates review the learning points from the day and draw up individual plans