Management, leadership and team development › People Management Skills for New Supervisors and Team Leaders

People Management Skills for New Supervisors and Team Leaders

Please call us on
+44 (0)20 8371 7010 for dates.

Price: £999 + VAT    
Special offers

A first leadership or supervisory role can be a daunting experience. This course gives new people managers a toolkit of essential skills and techniques. Upon returning to work, delegates will feel more confident in tackling a variety of key issues including leading a team, supervision, motivation, delegation and resolving people issues.


Workshop highlights

  • Define what is required of you in your capacity as a supervisor
  • Meet the demands of your workload
  • Confidently manage the team
  • Provide leadership to achieve greater productivity from your team
  • Motivate others and support their development
  • Handle difficult situations and conflict with confidence
  • Communicate successfully
  • Delegate effectively

Pre-course activity

To gain maximum benefit, please complete the motivation questionnaire we send you and bring it with you to the course. This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues andneeds, and those of your manager.

Defining Your Responsibilities as a Team Leader

  • What is required of you? – your role and responsibilities
  • Meeting the needs of your manager and team
  • Getting the best from your team and individuals
  • Balancing your personal workload with the demands of your supervisory role

Supervising People and Managing

  • Performance
  • Setting goals, objectives and standards of performance
  • Using the strengths of every team member
  • Giving and receiving feedback, criticism and praise

Overcoming People Problems

  • Dealing with difficult people
  • Assertiveness and the supervisor
  • Supervising people you used to work with

Motivating and Leading Your Team

  • Developing your leadership qualities
  • Gaining commitment from your team
  • Motivating the team
  • The dynamics of successful teams
  • Establishing a positive and productive environment

Effective Communication

  • Overcoming barriers and communicating well with others
  • Briefing your team with confidence
  • Giving and receiving instructions

Improving Individual and Team Effectiveness

  • Managing office performance and efficiency
  • Managing your own time
  • Successful delegation and team development
  • Prioritising and planning workflow
  • Encouraging team organisation

Personal Development

  • Formulating a personal action plan

Suitable for supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management. Supervisors with more experience, please refer to 'Team Management and Leadership Skills' public course.

Special offers

Multiple booking discount

Receive a 20% discount when you book more than one event, or book more than one person on the same event. Please note this discount only applies to the lesser priced booking and when all bookings are placed together.

Registered charities

You are entitled to a 25% discount on your booking if you are a registered charity. This discount will show on your invoice once your booking is submitted. You will need your charity registration number for the booking form.

On demand access

You can purchase and access a full recording of selected international employment law events. This is an option for those who cannot attend an event on a particular day or those who wish to share knowledge with colleagues. Full slides and documentation are provided and the recording is accessible in easily digestible bite-sized chunks. Get in touch to learn more.

Technology is bringing about seismic shifts in how we communicate on both a personal and business level. This is particularly evident in how learning is consumed and JSB is committed to delivering its L&D services in a way that optimises all appropriate technology.

In each case participants receive a documentation pack which includes any presentation material alongside a supporting narrative giving useful background information.

Choose the right approach for you:

Face-to-face attendance

The most valuable form of learning delivery continues to be the face-to-face classroom-based event. Engaging with expert speakers and fellow participants in relaxed two-way discussion in a distraction-free environment offers a valuable and practical learning experience.

All JSB programmes take place in top venues in central London and participants report that they greatly value the opportunities that these events provide for learning and networking.

Virtual classroom participation

We frequently welcome participants from overseas to our London events. However, we recognise that HR professionals who are responsible for managing workforces in these countries will not always be able to make the financial and time investment necessary to attend JSB events when they run in London. You will have the opportunity to submit questions to the speaker throughout the event and will get access to the slides and documentation in exactly the same way as those in the room. All you need is a standard domestic broadband connection.

On demand access

Should you find that you can’t wait until the next event on your chosen topic, you can access a full recording of a recent live event. Again, full slides and documentation will be provided. This is an option for those who cannot attend an event on a particular day. Moreover if the learning is to be of practical value it is often the case that even those who participated on the day welcome the opportunity of accessing the material in the weeks and months following the event. It’s a great way to share content with colleagues too.

What next?

Go to our booking form and when you select the event you wish to book on, simply choose the option that best suits you. If you are interested in the on demand access, please get in touch to find out more.

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