Management, leadership and team development › The First-Time Manager

The First-Time Manager

Essential support for those making the transition into management

This is a sample learning overview that we can design and deliver specifically for your organisation.

Making the transition into management is a challenge. There are changed expectations to meet, new responsibilities to fulfil and new demands on your time and attention. There are new tasks on your ‘To Do’ list. Of equal importance, there are things that now need to be on your ‘Not To Do’ list. New skills are required – so too are changes in attitude, conduct and behaviour. We can help your new managers become competent and effective.

Who would benefit?

We can design and deliver a workshop for groups of people making the transition into management. It provides practical help and support to help ensure they make a fully successful transition and that they step up to their new role with confidence and skill.

What will participants learn?

By attending the workshop [articipants will be able to:

  • Understand exactly what is required of them in their new role as a manager
  • Conduct a self-assessment to clearly Identify ‘where they are now’
  • Map out the steps they need to take to take to get where they need to be  
  • Use a toolkit of skills that will help them flourish as a manager, engage with individual team members and build a high-performing team

What will such a programme cover?

  • Techniques for ensuring participants are able to be at their best and to give of their best
  • Practical tools for getting the best from other people
  • How to ensure that their contribution – and that of the people they manage – is fully aligned with the organisational strategy
  • How to make things happen – developing power to turn ideas into action
  • A framework of seven dimensions of management

View typical programme content


A typical programme may cover the following:

Mastering the seven dimensions of management

Personal leadership. Self-awareness - knowing your strengths, what you need to pay attention to and what you bring to the role. Personal and positional power and authority

Getting connected. Creating motivated, engaged and committed followers. Building soundly-based professional relationships

Performance management. Aligning individual contributions with the needs of the team and of the organisation. Dealing with underperformance. Using coaching skills to help members of your team to be at their best and to give of their best

Communication. Defining clear messages and shaping the content of your management communication. Being heard and understood – communicating with clarity and impact. Delivering  difficult messages and unwelcome news. Dealing with resistance and overcoming objections

Making things happen. Delegating tasks and responsibilities in the most effective way.  Using delegation to develop skills and confidence. Managing time and priorities. Making time for management – and making sure the operational does not dominate your day

Building the team. Ensuring a fair allocation of work across the team. How to motivate. Giving and receiving feedback – how to provide  and to respond to constructive criticism. Dealing with sensitive issues and challenging behaviour. Managing team performance - and solving problems in the team

Leadership. Flexing and adapting your leadership style. Providing inspirational and effective leadership. Being authentic and consistent. Being part of the wider community of managers in your organisation.

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Learning channels

A wide range of learning methods ensures we deliver learning that is appropriate, specific and drives sustainable change.

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